Taking its popular Privilege rooms and services category to the next level, Ocean by H10 Hotels has introduced enhanced “Privilege a la Carte” services for guests at its luxury beachfront resorts in the Caribbean.
Beginning in January, 2013, guests who reserve Privilege Junior Suites and other suites at three hotels in Punta Cana, and Riviera Maya will be offered the opportunity to pre-select before arrival to the resort items such as room location, mini bar snacks and beverages, and their choice of pillow type, through its Privilege a la Carte program.
Prior to arrival, Privilege guests may submit their personalized requests to Privilege Guest Services via the resort website. Nine a la carte service selections will be available including:
1. Room location (high or ground floor, for example) in accordance with room type reserved
2. Advance reservations at a la carte specialty restaurants on evenings of choice
3. Menu choices for in-room breakfast service the day after arrival at the resort
4. Mini bar beverages and snacks selections
5. Preferred in-room welcome amenity (fruit basket or cold cuts, for example)
6. Preferred pillow type (goose feather, firm, soft, orthopedic)
7. VIK (Very Important Kid) age-appropriate preferences
8. Advance reservations for spa treatments and services
9. Daily newspaper preference
“We are pleased to be enhancing our Privilege services by offering pre-arrival ‘Privilege a la Carte’ personalized services to our valued clientele, and in particular to our repeat guests who return to experience these specialized services,” said Oscar Serrano, Vice President of Sales & Marketing for Ocean by H10 Hotels. “Following the introduction of Privilege rooms and services three years ago, we continue to strive towards exceeding each guests’ expectations by implementing the highest standards and delivering the ultimate vacation experience. This is the next phase of our highly regarded Privilege rooms and services.”
Privilege a la Carte is a complimentary service that makes Ocean's Privilege rooms and services option the most exclusive vacation experience in its class. Privilege rooms and services feature premium rooms with preferential locations, and a selection of services to individualize a guests' stay and create the perfect Caribbean vacation experience.
With Privilege, guests also enjoy a host of services and amenities, including premium rooms with preferential location and private balcony terrace; free wired internet connection in room; Privilege welcome gift; welcome bottle of wine or selection by the chef; beds with top-grade linens and pillow-top; pillow menu and daily turn-down service; bathrobes and slippers; LCD TV with international channels; DVD player and selection of films (available upon request); alarm clock with iPod docking station; coffee maker; iron and ironing board.
Privilege services include butler service; minibar, restocked daily with soft drinks, water, and beer and liquor; premium top-shelf liquor service in our bars and restaurants; Privilege beach towels; Privilege lounge with concierge services, computers, free wi-fi, library; Privilege lounge hors d'oeuvres and snack service; personalized check-in and check-out services; concierge services for spa, travel and other personal experiences; exclusive Privilege Beach with Balinese sun beds and waiter service; and 10% discount on services at Despacio Spa Centre and DiveIt!
Privilege restaurant services are complete with preferential reservations in all a la carte restaurants; a la carte room service at no extra charge from 7 a.m. till 11 p.m.; Privilege breakfast in bed, as part of room service; daily a la carte Privilege breakfast in our private Privilege lounge; one exclusive dinner per stay (advance reservation required); international newspapers in Privilege Lounge.
Privilege a la Carte is available at Ocean by H10 Hotels in the Caribbean, including Ocean Coral & Turquesa in Puerto Morelos and Ocean Maya Royale in Playa del Carmen, Mexico; and Ocean Blue & Sand in Punta Cana, Dominican Republic. All three Ocean by H10 Hotels are all-inclusive five-star beachfront resorts in the Caribbean region. Privilege a la Carte is not available at the new Ocean Varadero El Patriarca, Ocean's newest five-star beach resort in Varadero Beach, Cuba.
TripAdvisor has awarded two Ocean by H10 resorts in Riviera Maya, Mexico its coveted Certificate of Excellence award, an honor that recognizes the hotels' consistently outstanding customer reviews on its popular website.
Ocean Coral & Turquesa, in Puerto Morelos and Ocean Maya Royale, in Playa del Carmen both qualified for the Certificate of Excellence by maintaining an overall rating of four or higher, out of a possible five, as reviewed by travelers on TripAdvisor. Additional criteria include the volume of reviews received within the last 12 months.
Ocean by H10 Hotels is pleased to receive a TripAdvisor Certificate of Excellence," said Oscar Serrano, Vice President of Sales & Marketing at Ocean by H10 Hotels. "We strive to offer our customers a memorable experience, and this accolade is evidence that our hard work is translating into positive traveler reviews on TripAdvisor."
"TripAdvsisor is pleased to honor exceptional businesses for consistent excellence, as reviewed by travelers on the site," said Charistine Peterson, president of TripAdvisor for Business. "The Certificate of Excellence award gives highly rated establishments around the world the recognition they deserve. From exceptional accommodations to remarkable restaurants, we want to applaud these businesses for offering TripAdvisor travelers a great customer experience."
Both Ocean Coral & Turquesa and Ocean Maya Royale offer guests an all-inclusive vacation stay featuring all meals, drinks, including alcoholic beverages, organized activities and entertainment, Despacio Spa Centres, DiveIt watersports operations, and free international dining at a variety of a la carte restaurants.
Ocean Coral & Turquesa welcomes guests of all ages, and offers free children's programs at its onsite MiniClub Daisy, as well as organized activities and Teens Club facilities featuring state of the art gaming centers and a teen disco.
Ocean Maya Royale is an adults-only resort ideally suited for vacationers who wish to enjoy the company of other like-minded adults over age 18. The property's intimate setting makes Ocean Maya Royale an ideal setting for destination weddings and honeymoons.
Ocean Coral & Turquesa and Ocean Maya Royale are two of four Ocean by H10 Hotels Caribbean all-inclusive five-star beachfront resorts. Sister properties that comprise the brand's 1600 guest rooms include Ocean Blue & Sand in Punta Cana, Dominican Republic and the new Ocean Varadero El Patriarca set to open this Fall in Varadero, Cuba.
Established in 2007, Ocean by H10 Hotels is a joint venture of H10 Hotels, owner and operator of more than 40 hotels in 16 destinations, and Vacances Air Transat, a Canadian tour operator.
Bavaro, March 15, 2012-- Ocean by H10 Hotels continues its commitment to sustainable tourism in the Dominican Republic with its ongoing programs for recycling and environmental preservation. Recently, the Ocean Blue & Sand located in Punta Cana, Dominican Republic was recognized for its "work for the comprehensive recycling and care of the environment for responsible tourism" by Ecoservices Dominicana & Bavaro Limpio.
Ocean Blue & Sand is aware of the importance of preservation of the environment and maintains an ongoing commitment to protecting the natural surroundings as an essential element of a sustainable hotel offer.
Its program of Responsible Tourism also includes social support for underprivileged communities that receive aid from the hotels from the sale of recyclables. Projects such as “Nazareth College” in Friusa and “Haiti Chiquito Community” also receive environmental awareness training.
Such efforts at sustainable tourism are an example of Ocean by H10 Hotels' proactive management committed to preserving the environment.
The Ocean Coral&Turquesa hotel received the Condé Nast Traveler 2009 award for the best international resort. The readers of the Spanish edition of this prestigious travel magazine voted the Ocean Coral&Turquesa hotel the best international resort from a list of finalists that featured a selection of the finest hotels from all over the world.
Gemma Espelt, H10 Hotels Marketing Director, picked up the award last Monday at the ceremony held in the Cecilio Rodríguez Gardens in Madrid's Retiro Park. The gala was attended by numerous representatives from the tourist sector and by well-known faces such as the actress Aitana Sánchez Gijón, the television personalities Ana García Siñeriz, Mercedes Milá and Paula Vázquez, the model Martina Klein or the singer Alaska.
The director of the magazine, Sandra del Río, highlighted the fact that it is very important that these awards are decided by the actual readers. "We can regard them as the Oscars of the travel business, and the category of the winners is proof that the readers are well aware of who they are voting for", she said.
The Ocean Coral&Turquesa, officially opened in December 2007, is a five-star sea-front resort in Puerto Morelos, on the Riviera Maya. The resort stands in an unbeatable location along the beach, which means that all its rooms have spectacular sea views. Moreover, it boasts an outstanding contemporary interior design, topped off by local details, and its spacious and well-lit rooms decorated with modern furniture, four exclusive à la carte restaurants, a beach restaurant, terraces, a chill-out lounge bar facing the sea and fully-equipped spa have made the hotel one of the reference spots for travellers to the Riviera Maya.