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FAQ

If your wedding will be Civil/Legal, please do not send the originals in advance to us. You may fax the documents to our wedding Specialist to check them at least 2 months prior to the wedding. As soon as you have them translated and legalized, make sure you bring them along with you to the Resort as well as a set of copies of it, these are to be given to the judge. If your wedding will be Catholic, please send copies of the religious requirements two (2) months prior to the wedding, these have to be sent directly to the Priest. Make sure you bring the original documentation along with you to the Hotel, in order to be shown to the Priest.  You will also need to present your official documents at arrival (including valid passports and tourist cards of witnesses).  Tourist cards are issued upon arrival at the airport.

No. These fees need to be covered by the couple.

Yes it is included. With free package and Blue Affair is a reservation at La Brasa (if available for your wedding date) or at the main buffet for Sand Extravaganzza and Ocean Romance packages you have two options or La Brasa Beach Restaurant or La Tortuguita Ballroom.

The requirement to be eligible for the Free Wedding Package is for the wedding couple to book and pay at least one (1) Privilege Suite for seven (7) nights or 4 Junior Suites for four (4) nights and not exceeding up to 10 people. No other alternatives will be taken into consideration for the FREE Wedding Package.

You need to have a written confirmation from our weddings Specialists, which will require that a deposit of 20% (or minimum $200) is received in our account. This confirmation will state the day of the wedding booked in our wedding calendar and the type of ceremony requested in the information form you previously fill out. We suggest you book the wedding day prior to the process of booking your rooms, in order to make sure your preferred day will be available during your stay.  If you have already booked a room, kindly send use the booking confirmation with your request.

Unfortunately no. You can let us know your preferences, but this will depend strictly on the Judge / Priest / Minister Availability; and in some cases will depend on operational availability & occupancy. Nevertheless, be assured we will do our best to accommodate your needs.

This will vary by hotel.  Standard Gazebo decor includes chairs with white covers and bows (white, orange and light blue) and ceremonial table with white linen (No Flowers or Draping decoration are included) we may, at your request quote on alternative decorative options to go with special chosen themes. This will have an additional charge.  Decor for your reception will also vary depending on the package chosen and location.

SYMBOLIC WEDDING:
A Symbolic Wedding essentially consists of a “blessing” or an “emblematic” ceremony, performed by a Non-Denominational Minister (with no legal validity). You can celebrate it in any location, without limitations or legal restrictions. Usually the couples who choose this type of ceremony have had or will have a civil ceremony in their home country to avoid going thru all the paperwork they may need to marry in a foreign country.

CIVIL WEDDING:
A civil ceremony contains no religious elements (except for what the couple may add) and can be performed in a judge's chambers, registrar's/lawyer's office or a venue of their choice. Different laws apply to different states and countries and you can usually find out most of the information from the local court house or City Hall in the city where you wish to be married. (Please see these requirements for the Dominican Republic above).

CATHOLIC WEDDING:
A Catholic wedding is a sacred union between two people. It is a sacrament celebrated by a Catholic Priest who is authorized to bless the union of this couple in Gods name. In order to perform this type of ceremony, the couple needs to fulfill all the Catholic Church requirements. Please ask the Romance Specialist for further information. In most countries the catholic ceremony can only be performed in a Catholic Church, in Punta Cana the priest makes an exception & can marry the couple in the Wedding Gazebo. The catholic ceremony cannot be performed at the beach.

Basically Symbolic has no legal or religious validity. It has a spiritual and sentimental value. A Civil ceremony does have legal validity and is recognized internationally. Catholic ceremonies have a religious meaning and are recognized by the Catholic Church all over the world.

Yes, but ministers for these types of ceremonies must be brought by the couple to perform the ceremony. This will also apply for mixed weddings.

The final decision regarding where to hold the event is entirely up to the couple therefore the consequences of bad weather will affect your event depending on your decision making. Your wedding specialist will provide updated weather info the day of the event, should the couple decide to keep the outside location and bad weather occurs hotel will move the event to whichever location is available at the moment. Be advised that in this scenario there are No time frames for the next set up and conditions may not be as originally planned. The hotel may not be held responsible, nevertheless be assured we will do our best to accommodate your event.

This will depend on the type of ceremony: Civil and symbolic will take about 15-20 minutes, Catholic will take 45 min to 1 hour.

Maximum time, including ceremony will be one hour. If you choose a civil ceremony you will have 30 minutes to use location for other purposes ( pictures, toast, etc) If you , on the other hand decide to have a Catholic service you may have only 15 minutes , therefore other activities should be planned outside this location. We of course, will provide an alternate location.

An All inclusive hotel is a property that includes meals, drinks and entertainment at a set rate. Services on all inclusive properties are NOT private nor will they accommodate individual schedules need. When organizing an event such as a wedding on this type of resort Hotel must incur in extra cost for SET UP and SERVICES which will benefit only your wedding party.

Hotel does provide transportation in the train around the hotel as part of the services offered by the all inclusive. Again this service does not cater to special event needs therefore we strongly suggest to inform guests about location and getting there on time knowing they will need to walk there.

On site you can pay with US cash and credit card. Be advised that some outside providers such as Florist, decorator, videographer and the Photoshop only accept US cash.

Usually, you will meet your coordinator in the next 24 hours after checking in to the hotel. Upon arrival you will receive a letter from your coordinator confirming the date, time and place to meet.

The legal fees will be added to the wedding extras to be paid onsite to the wedding coordinator. The legal requirements are not included in this fee; the couple must take care of the legal requirements before arriving.

Private receptions are planned to last up to 4 hours. Extra charges apply, in case you would like to extend this time.

Guests not staying at the resort need to purchase a day or night pass, depending on the time arriving. Day passes from 10:00am –5:30pm are S$60.00 per person; Night passes from 5:30pm- -2:00am are US$80.0 per person. (This cost may vary per hotel.)

The hotel holds property and visual rights. All outside providers need hotels consent to access the property, in which case, a charge will apply depending on the situation. If you are planning to bring an outside provider, please ask your wedding specialist about the specific fees.

Weddings must be booked at least three months in advance, however we highly recommend you reserve your date one year in advance so as not to be disappointed. 

For civil ceremonies, the couple should arrive at the hotel a minimum of three business days before the wedding.  (Saturdays, Sundays and local national holidays are not considered business days.) For symbolic and vow renewal ceremonies, please plan to arrive at least one business day prior to the day of ceremony.

Mexican national holidays are Jan. 1, Feb. 2, March 21, Easter week, May 1, Sept. 16, Nov. 20, Dec. 24th, 25th, 31st

Children of all ages are welcome at Ocean Coral & Turquesa and Ocean Blue & Sand.  However, the Ocean Maya Royale is adults-only, so only adults 18+ may attend. 

Ceremonies can be held in either language.

For a civil ceremony (legal), we must have four witnesses present: two for the bride, two for the groom.  If you are not traveling with witnesses, the hotel can provide witnesses for you. 

Blood tests for civil/legal ceremonies must be done in Mexico per Mexican law.  A certified doctor will do the tests at the hotel.  There is an additional cost of $220 USD per couple if not included in your chosen wedding package. 

Yes, the ceremony in Mexico is perfomed by a justice of the peace and is valid in any other country, as long as the marriage certifcate can be certifed by an Apostile seal in Mexico.  Once you get document mailed by the hotel coordinator 3 months after the wedding, you will have to register your legalized marriage certifcate at your local City Hall or Courthouse once you return home. 

The Authentications Office of the US Department of State provides US citizens with authentication services on documents that will be used for legal and administrative purposes overseas.  An Apostille Certificate with a raised or stamped seal is issued to authenticate a public document for official use in a foreign country.  For more information: www.state.gov/documents/organization/84450.pdf.  The cost of the Apostile Seal is $70USD and is not included in the wedding package

Yes, the hotels offers exclusive photo and video services with different packages and options.  In Mexico, contact cordbod@hotel-shops.com, or visit www.photo-pro.com.mx

If you would like to use your own photographer, there is an additional charge of $400USD per photographer.  This fee is waived if the outside photographer is a hotl guest for three or more nights.  Note: the same rules appy for every external suppliers such as florists, DJ, and decorator.  Alternatively, our wedding coordinator can help you arrange each of these services through our own hotel network. 

Yes, this can be arranged with the coordinator of the hotel at an additional cost if not included in your package.  Prices vary depending on the services required.

We do not have an on-site florist, however tropical flowers are available year-round.  Our wedding coordinator has a flower registry and catalog from which you may choose your favorites.

Each of our hotels features an on-site beauty salon located in the spa, where you can make appointments for hair, make up, manicures, etc. one month in advance of arrival.

Ocean By H10 Hotels
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Call us +1 888 531 8927
From Europe +34 902 100 906
Desde USA, Canadá y Puerto Rico +1 888 531 8927
From México +1 800 236 2326
From the Dominican Republic +1 809 200 8312
From Argentina +54 11 5352-7891
From Colombia +57 1 589 7414
From Brazil +55 11 4950 9137
From Chile +56 2 2938 1480
From Venezuela +58 212 771 9640
From Peru +51 1 708 3739
From anywhere else in the world, please contact each hotel directly:
Ocean Blue & Sand ***** +1 809 476 2326
Ocean Coral & Turquesa ***** +52 998 287 21 00
Ocean Maya Royale ***** +52 984 873 47 00
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