• Great experience, staff are really nice

  Excellent! 10/10

  Jessica

  Ana our cleaning lady was very sweet and always left a towel animal behind, very cute. Juan the bartender on the beach is amazing as well. Very lovely stay

  • Ocean El Faro
  • 8/1/2022
  • English
  • H10 Hotels

• Tranquilo y familiar

  Excellent! 10/10

  Nayrobis

  Desde recepción el servicio fue excelente.

  Laura 1A con todas las actividades con los niños, excelente, simpática y muy amable.

  Hubo retraso en el horario de abrir la caseta de las toallas para la piscina y del comerdor principal (deben abrir a las 12, yo andaba con un niño de 3 años y es muy difícil esperar hasta las 12:40 que fue que abrieron)

  El snack necesita más variedad.

  • Ocean El Faro
  • 4/9/2022
  • Spanish
  • H10 Hotels

• Muy Agradable

  Very good! 8.4/10

  Gamal

  Es un buen lugar para descansar, quiero resaltar la atención de algunos de los empleados del hotel, específicamente Leocari en el café, Wander del equipo de animación, Franklin en el bar de la piscina de privilige, Marisol y Cesar del equipo de meseros. Cada uno de ellos se encargo que nuestra estadía en el hotel fuera muy agradable.

  • Ocean El Faro
  • 12/10/2021
  • Spanish
  • H10 Hotels

• Excelencia

  Excellent! 10/10

  Maria

  Lo amé, no queríamos irnos. Muy profesionales, todo excelente, la comida es súper, el trato también. Dan deseos de vivir por siempre allí. Dios los Bendiga.

  • Ocean El Faro
  • 11/7/2021
  • Spanish
  • H10 Hotels

• Premium

  Excellent! 10/10

  Stéphane Leduc

  Franklin at the premium pool was very nice, we really have good service with him , his margarita was delicious!!! Thanks for your service :) Alexander ou butler give us good service as well, he paid attention for us, everything we need we ask him and we received in a few hours… Thanks hotel El Faro that was exceptional family vacation!

  • Ocean El Faro
  • 8/7/2021
  • English
  • H10 Hotels

• 7 out of 10

  Very good! 8/10

  Jeanson

  Always a pleasure to visit Punta Cana, have travelled here many times and have been at many different hotels in area. Obviously this are different times with Covid however we still enjoyed our time at the H10 El Faro. We rented a Oceanview master suite, which was wonderful for a family. Food was very good, site was beautiful, beach was not the best we have seen but still enjoyable. Biggest issue was the service, was difficult to get what we needed when we need it, everything is run on Domitian time, so if you are patient you will get what you need but you need to sometimes wait. We été in the privilege section, however most of the services that were advertised were closed during our stay and unfortunately we were not told this prior to booking. Having said this some employees went out of their way to make our stay enjoyable, special thanks to Alexander, our butler, who was present to make our stay more enjoyable and Franklin at the privilege bar was extremely nice and made sure to offer us great service when sitting by the pool. I would not say this is a 5 star resort but rather a 4 star versus other places we have been at but at the end of the day we enjoyed our stay and are not disappointed in our vacation.

  • Ocean El Faro
  • 7/8/2021
  • English
  • H10 Hotels

• Privilège Service

  Excellent! 9.6/10

  Chantal

  The Privilege service is well worth it. Our butler, Daward, was very friendly,, helpful and efficient. Privilege restaurant was also very nice to have....

  • Ocean El Faro
  • 1/3/2021
  • English
  • H10 Hotels

• réservation

  Excellent! 10/10

  Dominic

  Bonjour, je suis agent de voyage et j'amène 4 de mes clients a votre hôtel du 17 au 24 janvier 2019 je vous demande si possible d'avoir 3 chambres près l'une de l'autres et face a la mer et par le fait même j'aimerais savoir quelle est le tarif supplémentaire pour la section privilège car j'aimerais peut être leurs faire bénéficier de cette section

  merci à l'avance

  • Ocean El Faro
  • 12/1/2020
  • French
  • H10 Hotels

• The hotel was lovely. The...

  Very good! 8/10

  Joe W

  The hotel was lovely. The entertainment team were great. The best part of the holiday. They were so much fun. Chocolate the best

  • Ocean El Faro
  • 12/22/2019
  • English
  • Google

• Esta muy bonito y tiene mucha...

  Excellent! 10/10

  expedia user

  Esta muy bonito y tiene mucha animasion. Tiene 5 a 6 restaurantes a escoger y super ricos. Volveria

  • Ocean El Faro
  • 12/15/2019
  • Spanish
  • Expedia

Write a comment

Personal details

Hotel

Name Mandatory field

Surname Mandatory field

E-mail Mandatory field

Nationality

Mandatory field

Departure date Mandatory field

Rating

Customer profile

Mandatory field

Comment subject (sum it up in a sentence) Mandatory field

Comment Mandatory field

• Customer Service
  Mandatory field
• Room
  Mandatory field
• Food
  Mandatory field
• Cleaning
  Mandatory field
• Quality/Price
  Mandatory field

I have read and accept the Data Protection Information clause.

You must accept the terms and conditions in order to continue.

I wish to receive offers and deals from H10 Hotels.

3.3	Form 3 – WRITE A REVIEW
Legal texts Version 3   03-2018
PROTECTION OF PERSONAL DATA (Basic information)
Controller		H10 HOTELS GROUP
Purpose		Collection of the different opinions of our clients.
		Collection of the data to attend your queries, allow your comments (which are exclusively yours and not H10 HOTELS GROUP) to be published, taking into account that H10 HOTELS GROUP reserves the right to moderate and / or eliminate the comments that are inappropriate, or that their wording includes insults and / or misplaced comments.
Legitimation		Consent of the interested party.
Recipients		The companies that are part of the H10 Hotels group.
Rights		Access, rectify and delete the data as well as other rights as other rights that are identified in  the additional information.
Additional Information		You can consult the additional and detailed information on data protection to our website: +info addicional RGPDUE

OPINION

H10 Hotels Your comment has been sent correctly and will soon be displayed on this section of the website. Thank you for sharing your experience with us. H10 Hotels reserves the right to publish the comments received. It has not been possible to post the comment. Please try again later.