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Opinions on Ocean Coral & Turquesa

98 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

  • Couples

    0
  • Family

    1
  • Friends

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  • Business

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  • Single

    0
  • Others

    97

Score summary

  • Customer Serv.

    9.6
  • Room

    9.6
  • Food

    9.5
  • Cleaning

    9.8
  • Quality/Price

    9.8

Filter messages

  • Our Review At Ocean

    Excellent! 10/10

    Brian

    I booked a 4 day stay here with our travel agent for my wife’s birthday; which ended on July 24, 2016. Here is our review on our stay at Ocean.

    Hotel Room:

    Room 12305 was an ocean and garden view which was located perfectly within the resort. The room was very spacious and clean. Housekeeping was very pleasant and always on time. The toilet paper amazed me, the toilet paper smelled like baby powder! How in the world did they do this? It was awesome! No problems with air conditioning or anything else. In the mornings, as the sun rised the resort would play this beautiful easy listing music that made it so peaceful. There were bats flying around before the sun would rise but no real concern for fear. I was really impressed at the room we had. Thanks!

    Resort Restaurants:

    All the restaurants were very good and all were very friendly. The only one we didn’t find too appealing was the buffet. Some of the staff were a little rude and/or on edge. The best restaurants were: Route 66, Mikes Café and Sansai. There was not enough time on our trip to eat at all the restaurants. The Bad: most of the restaurants didn’t even open until late afternoon, so if you need to eat lunch you had to go to the buffet. Mikes café was great but again didn’t open early enough for an early riser like my wife and I are.

    The Resort:

    All the pools were perfect! The only thing I see is that the resort needs to limit things at the swim up bar, some people were taking advantage of the all inclusive deal at the swim up bar. Some people were getting so many shots and drinks all at one time causing a line to form. This was infringing on the other people wanting to partake on the All Inclusive deal at the swim up bar.

    Conclusion:

    We enjoyed are stay at the resort and we were really impressed. This will be the resort we choose from now on when we want to relax in Mexico! Thank You!

  • Great Trip

    Excellent! 9.2/10

    Larry and Tammy

    Our accommodations could not have been any better. We are already planning our trip back. You can do as much or as little as you want. We spent the majority of our days on the beach. Our service on the beach from Grabriela Castillo was outstanding.

  • Excelent Service

    Excellent! 10/10

    Edgar

    I've stayed at an H10 hotel in Punta Cana so we decided to stay at Coral and Turquesa. Had a wonderful time, food was great, accomodations were awesome and the service was AMAZING! You can count on a friendly greeting anywhere in the resort. We had many great Waiters but Giovanna was very hospitable and friendly that we requested to sit in her section when possible. The whole family had an amazing time!

  • Great Place for family vacation

    Excellent! 10/10

    Renee

    This place is great. Everything from check in to check out is wonderful. This was our 6th time here. I will be back many more times. The staff is always ready to help you out. Food, rooms, beach, pool and drinks are excellent. Our room was ocean front view, best room ever!!!!! Our butlers - Ivan and Louis- were super. Ingrid, Pamela and Kathleen were always making sure everything was great. Gastauo, Angel, Eusebio and Wilber always had our drinks ready for us. They even remember us from previous visits. I can't wait to go back.

  • EXCELLENCE ! JUST BEGINS TO DESCRIBE IT.

    Excellent! 10/10

    JAVIER MOLINA

    We have been in Cancun 2 times before, this time we decided to risk going to Puerto Morelos which is a little to the South, and I said We because I go along with my family, let me tell you this Hotel is beyond your expectations, the service, the entertainment (specially the night shows), and the food, and that's without even mentioning the facilities which are pretty new. everything about this hotel was perfectly crafted. There are 4 pools: one for kids/parents with a full service snack/fast food/bar kiosk and great service; second pool has the entertaining crew volleyball, activities for kids and grown ups biggest pool of them all, and is located right next to Villa Marina Restaurant which opens for lunch and dinner and full service bar so they keep your drinks coming; third one is the grown ups activity pool with bar inside the pool where I did not spent much time cause I traveled with my kids, but I noticed lots of entertaining there; the fourth pool was the quiet pool which is located next to the H10 member accommodations, there is a Crepe restaurant/kiosk that also has a full bar and they keep the drinks just flowing, no entertaining crews here just relaxation. Restaurants are plenty we spent most of the time at the Buffet they open for breakfast/lunch and dinner with a different theme each and every night, we also visited the Route 66 for a quick bite which conveniently opens all night long and also all trhu 6 A.M. excellent for after party munchies. There is a Hibachi Asian where they cook in front of you, also an Italian restaurant, and Italian outdoor trattoria, and also the only adults restaurant which is "a la carte" also, the Villa Marina which is Caribbean cuisine and brick oven pizza, and let me tell you if you like fish you'll love this one, they serve you the whole fish or fillets if you prefer, all the restaurants offer you fresh fruit juices ,cocktails, beer (negra modelo, or corona), wine de la casa which is also included, even though they try to sell you the expensive one but they do not insist on it which is great, let me tell you you will not go hungry ever in this place. but just wait a sec if you can't live without coffee, they have the best coffeehouse for everyone, cappuccino, espresso, latte, mocha, just name it they have it , also tea, fruit shakes or milkshakes, and pastries, also in the morning they make great sandwiches and store them on the front fridge. The lobby bar is outstanding they can also mix liquor and coffee great variety. There is a section with hamacas, the chairs on the beach are plentiful, is a long strip of property very secure and security guards always around, but still very safe, we even rented a car went to visit" Dos ojos Cenotes " (underwater caves) on our own , went to Cancun to the shops, flea market, at night, very safe and very courteous people, no issues a t all. The entrance to the hotel is very private, security guards always at door, but let me tell you, you don't even need to go outside, there are a couple of stores in the hotel, they offer you tours and everything you can imagine, there are two tennis courts (turf) and also a soccer/basketball one. If I have to complain about anything I would complain about the Gym being too small for the size of the hotel, the Spa is great and spacious, I recommend you signing for a massage at the beginning so you can use it everyday that you are there, we could not use the steam room which was out of service for the whole week we were there,. The shows are fantastic , neither my kids or I missed one. The only area of the hotel we didn't have access to was the restaurant for members only. the beach has a type of algae called "Zargazo" which makes the water sometimes very challenging, but nothing to do with hotel its just nature, on days that the ocean is quiet they have

    kayaks on the beach for anybody, also Catamaran if you know how to steer it out. I wish I could remember the names from all the people in the hotel, everybody was just the best at what they were doing no complaints about anybody in 7 days that we spent there says something about this place My kids, my parents, my wife, and I would recommend this hotel to everybody who wants to enjoy their vacation whatever it is your theme honeymoon, adults, family, single, teens, yes they have their own space and facilities for themselves, this place has it all if you have never been in Cancun area, you will fall in love with it, and if you had been, you will fall in love with this place a true paradise for vacations.

  • Fantastic Vacation

    Excellent! 10/10

    Kendra

    This was a wonderful hotel to stay at. The workers were very friendly and enthusiastic about their work and the service was spectacular! In particular, I would like to express how great Gustavo J. (a bartender at the swim up bar) was at his job. He went above and beyond to keep us happy and we enjoyed his bubbly personality. The rooms were a perfect size and I would recommend this hotel to any couple/family/friends who want to go on a relaxing yet fun vacation.

  • Nice location and nice rooms

    Very good! 8/10

    David

    I'll preface my review by saying that we have stayed at a number of all-inclusive resorts in Mexico and the Caribbean in the past, and as a result may have higher expectations than others.

    With that in mind, we had a nice time during our stay at the Ocean Coral & Turquesa H10 Hotel during our trip to Riviera Maya last weekend. The weather was wonderful and the resort was in a very nice location for our trip. Although we had a good time, we would recommend a few minor changes to improve the overall experience, including:

    1) Create a less formal atmosphere in the buffet restaurant -- The food in the buffet was ok (as is expected), but with a table seating/serving approach it adds an unnecessary level of formality.

    2) Add a 24-hour snack bar -- This way, people can eat poolside vs. always having to leave to go to a restaurant. Also, the only restaurant open late is Route 66. Route 66 does not allow for takeout, and also is sit down with waiter service. We have stayed in other resorts that use the "snack bar" approach, and it works well for those that want to enjoy more time on the beach and in the pools...and less time in the restaurants.

    3) Consider creating a disco somewhere on the resort -- At present, this is accomplished with speakers set up by one of the pools at night. This is ok, but really doesn't give you the night club feel that other resorts have.

    4) Increase poolside entertainment during the day -- There is one pool with a swim-up bar, which works well. But, there isn't much in the way of entertainment by that pool except for a "crazy game" at 3pm. It would be more fun to increase the activities there.

    Again, we had a nice trip, and these suggestions are aimed at improving the experience from a good to great one. They are very minor suggestions, but I think they would make a noticeable difference.

    By the way, the rooms were very nice compared to other resorts we've stayed at, and the service was good.

    Thanks,

    David

  • Good resort

    Excellent! 10/10

    Talia

    Spent 5 days here as a single traveler. The rooms were very nice, clean and spacious. I had a junior suite and was upgraded to an ocean view. My building was not very noisy. The staff at the reception desk spoke English well. I appreciated that they offered free Wifi service in the rooms. The restaurants were good, the sit down ones were better. I found the buffet to be very average and the food was not very warm. The asian restaurant was nice and had a hibachi option. The pools were clean and nice. The beach wasn't too bad. You had to go out a bit farther in the water to get away from the seaweed and rocks. At night,the shows were diverse and entertaining. Good party crowd by the pool bar at night. Overall, would recommend this hotel.

  • Excellent experience for family of 5

    Excellent! 10/10

    Cla

    The Staff at restaurants & bar were Excellent. Very friendly! And entertainment was super. Especially the Disney show all 3 of my kids were part of the show. They'll never forget that :-) rooms were beautiful. Although maids took a while to clean our room. Pools where also nice. Great place for families ( highly recommend ) felt very safe too.

  • Great employees

    Excellent! 10/10

    Lon

    I would like to tell you that you have two great employees. Tania and Bety at the activity pool were the best. They always had a smile on their face and went out of their way to provide us the best service. Thanks

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Showing 51 to 60 of 98

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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