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Opinions on Ocean Maya Royale

100 customers have left opinions about this hotel

Excellent! 9,7/10

Profile of our customers

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Score summary

  • Customer Serv.

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  • Excelente servicio muchas gracias al...

    Excellent! 10/10

    Maribel Chan

    Excelente servicio muchas gracias al hotel de meseros el sr vicente muy atento y excelente servicio. de animacion naomi y rodrigo excelente animacion muy...

  • Es la segunda vez que venimos a este...

    Excellent! 10/10

    Fernando Dibona

    Es la segunda vez que venimos a este hotel y como siempre fue muy placentero la atención es increíble el equipo de animación hacen que pases una experiencia...

  • Me ha gustado la música en vivo, el...

    Excellent! 10/10

    Alejandra Martin

    Me ha gustado la música en vivo, el tributo a los beatles es genial, me parece un hotel tranquilo para pasarla en pareja, tienen un ambiente muy placentero y...

  • Great stay, experience was made better...

    Excellent! 10/10

    Rui Li

    Great stay, experience was made better by a lovely and entertaining staff member Rodrigo Arturo Naomi Inés Selza

  • Perfect stay

    Excellent! 9.6/10

    Gaby & Uwe

    We've been there in Nov 2018 and had perfect days during the whole stay. The staff was very welcome and everyone tried to do his best to make your stay accommodate to us.

    The staff at the italian restaurant with the head waiter Jose and his team Alberto, Carlos, Adrian, Manuel, Miguel, Wilber and all the other were very pleased and welcome. They all did a very good job. The food was perfect and the wine excellent. We enjoyed every evening there, it was a very good time. Thanks to all for the time we spend there - and at the other areas of the hotel.

    We will come back to Mexico.

  • Anniversay trip

    Excellent! 9.2/10


    My wife and I left Baltimore for a week at this resort to celebrate our 27th wedding anniversary. We arranged transfers thru BD Travel and were met outside the airport as instructed. they were waiting for us and put us in a van and driven to the resort.The resort is adults only.

    We were greeted with mimosas and went to check in. we inquired about an upgrade since it was a special occasion. The resort has what they call the "Privilege" upgrade.

    it would be about $104 pp per day. We were given the option to upgrade for $35 pp per day without all the amenities, but keeping our junior suite. Since it was or anniversary, we splurged and took that offer. Check in was efficient, but since we arrived before check in time (3PM) we we issued a Privilege wrist band and went to lunch while our room was getting prepared.

    We were assigned room 3101 which is located toward the back end of the property.

    It was a nice room, but lacked a few amenities that would make it better. One was a full length mirror so my wife could see how beautiful she looked after dressing. The room could use more storage space, but overall it was sufficient for our needs.

    A pleasant surprise was the wildlife roaming the property! We saw a deer. lots of iguanas and a whole family of coatimundis one evening!

    Lets talk about the personnel.There wasn't one staff member that was not pleasant, friendly and greeted you with a smile!

    Some outstanding ones were:

    H10- Andreas, Derrick, and Renata. Even though we went thru their presentation to join H10 and we declined, they never treated us any differently than if we joined the club!

    Our personal Privilege concierge, Daphne was fantastic in taking care of any requests (pillows, reservations, excursions, etc)

    The bartenders were all ready and willing to take care of any requests for our thirst.

    Special thanks to Octavio and Tiger in the Lobby, Juan at the swim up bar (ask for the Bushwhacker!)

    The rest of the servers included:2 Adrians,Carlos (La Dolce Vita), Manual and Victor at Privilege and Eduardo at the Hacienda. And of course our bell man Noe.

    Food wise the buffet was always a good choice for any meal. The Blue Moon has the best ambiance and La Dole Vita the best view. My wife also liked the Japanese hibachi (I was under the weather that evening and didn't go).

    The two pools were nice except there is very little shade in the quiet pool.

    The entertainment each evening was pretty good. we especially liked the Urban hip hop show (even though I am not into hip hop, the dancers were very entertaining)

    Overall I would definitely recommend the Ocean Maya Royale for couples or adult groups looking for a nice intimate resort with a great staff and lots to do!

    The return to the airport was also handled very efficiently by BD Travel.

  • Very nice personal, food is good...

    Excellent! 10/10

    Sabrina Kramer

    Very nice personal, food is good especially breakfast. Facility is beautiful and well maintained. Rooms are spacious and clean. Good drinks at the pool bar....

  • Arturo, Rodrigo, selza & Ines, have...

    Excellent! 10/10

    charlie foster

    Arturo, Rodrigo, selza & Ines, have made our stay at the Ocean Maya Royale so enjoyable. These guys are the best!! So lively and kept the entertainment...

  • Ines was a phenomenal entertainer! Any...

    Excellent! 10/10

    Michael Tapia

    Ines was a phenomenal entertainer! Any time she was by the pool she made sure everyone was having an awesomely fun time. She was super nice. Rodrigo was...

  • Llevamos una semana hospedados en el...

    Excellent! 10/10

    Luis Cantú

    Llevamos una semana hospedados en el hotel por motivo de aniversario, nos recomendaron este hotel por la experiencia del solo adultos, somos mexicanos y...

Showing 11 to 20 of 100

Showing 11 to 20 of 100

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