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Opinions on Ocean Maya Royale

46 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

  • Couples

    0
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    45

Score summary

  • Customer Serv.

    9.6
  • Room

    9.6
  • Food

    9.6
  • Cleaning

    9.9
  • Quality/Price

    9.7

Filter messages

  • Anniversary Trip

    Excellent! 10/10

    Genese

    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10

    Amy

    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

  • wonderful experience, especially for someone with celiac

    Excellent! 10/10

    david

    We just returned from a wonderful week's vacation at the Ocean Maya Royale.

    Upon arrival and until our departure we were treated very well.

    We were fortunate enough to have been given a room close to the pool with a view of the ocean from our balcony, right next to the bordering forest. Each morning we took long walks along the beach to the south, and then returned for breakfast, a swim in the pool, and lying by the beach. The lounges by the pool were usually full, but there were plenty by the beach, which was quieter and more relaxing with the breeze blowing off the ocean. Then at lunchtime we would eat either by the poolside buffet or up at near the main lobby. Then we would return for more time in the sun. Later in the afternoon we would swim in the ocean, and then go to dinner.

    Because of our religion, we do not drink alcohol. The bartenders were all very willing to mix us "virgin" or non-alcoholic drinks. Near the end of our stay, one of them knew what our request would be.

    We found that the entire staff from ground workers, cleaning crew, restaurant personal, etc. were all very friendly. They would all flash us a smile and greet us as soon as they came near us.

    The grounds, our room, the pool, and all facilities were immaculate. The only time they weren't was when one of the quests couldn't go and extra ten feet to a trash receptacle.

    Before going, one of our biggest concerns was my wife's Celiac disease. With it she has to eat gluten free or she becomes ill. Prior to leaving we printed slips of paper with a message explaining what her food limitations were. We would give the paper to our seaters. They would read it, and then return with the chef. The chef would then show her everything in the buffet that was gluten free. On some occasions he would even make her a special dessert. Four of the restaurants have menus from which we ordered. They had several gluten free appetizers and entreesas well as vegan choices.

    In the sixteen years since being diagnosed with celiac disease, going out to eat has always been a challenge. This wasn't the case at the Ocean Maya. Here in the good old USA, she has never had such great care and attention.

    The following is what we printed for them:

    Tengo la enfermedad celíaca. Necesito comida sin gluten. No puede haber ningún trigo, cebada o centeno. También debe estar preparada en una superficie limpia.

    Gracias

    In English:

    I have celiac disease. I need gluten-free food. There can be no wheat, barley or rye. It must also be prepared on a clean surface.

    Thanks

    The only negative about the experience was the sales pitch to get us to join as a "Privilege Quest". It was very similar to the time share sales schemes. We felt like it wasted our morning.

    Overall we would rate this as five stars. There are resorts with more beach access, since there is a Plexiglas wall blocking a portion of the beach front and protecting front row sunbathers, but by walking just a very short distance there was plenty of beach access.

    We would return again. We only wish that we could have stayed longer.

  • Great resort

    Excellent! 10/10

    Jean

    Traveled over spring break. Weather was beautiful, however there were weeds on the beach due to a previous weather pattern. We spend much of our time at the pool so this didn't affect us. The bartenders are wonderful, especially: Oli at the lobby bar and Knacho at the pool bar. They are outstanding!!! Food and evening entertainment was great, as well as the pool entertainers. Plenty to do: volleyball, yoga, arts and crafts, water aerobics---we did it all! Thanks for a great time!

  • Amazing!

    Excellent! 10/10

    Kim

    We are here with friends and our 22 year old daughter celebrating her graduation. Everything is perfect. The customer service is outstanding. The grounds are beautifully maintained. The entertainment is fantastic and the food is delicious. We are so happy with our vaction choice and were already making plans to come back.

  • Fantastic upscale resort!!

    Excellent! 10/10

    Nicole

    I vacationed with a girlfriend, at this resort. The room was tastefully decorated and newly renovated. The pools and beach were beautiful. The meals at every restaurant were the most amazing mouth watering works of art. Service and presentation was a 10 all the way. The beach was great for long walks. If you wanted night life there was plenty of entertainment and music; and if you wanted quiet you could have that also.

  • Amazing

    Excellent! 10/10

    Garry

    We have just returned from the most amazing holiday ever, from check in to check we could fault nothing.

    The staff in paticular Ana, Ana Iris, Vicente and Jose Adolfo were fantastic!!!!!!!

    The rooms were clean and had all we needed in them and the food was to die for The pool area was clean but you had to be up early for a sunbed as the Americans are good at getting their towels out early even though it asks you not to.

    The only down side was the beach ans this is not the hotels fault and they could use more tables outside in the evening

    Thank you for a wonderful holiday

  • Bar

    Excellent! 10/10

    William

    Excellent service by the bar staff. They work fast and really know how to fix all types of drinks.

Showing 21 to 30 of 46

Showing 21 to 30 of 46

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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