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Opinions on Ocean Maya Royale

58 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

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Score summary

  • Customer Serv.

  • Room

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  • Cleaning

  • Quality/Price


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  • It was awesome

    Excellent! 10/10

    Joyce and Dan

    First of all the place is immaculate the staff does a great job. They are all extremely friendly. All the restaurants were great never a problem getting in....

  • All in! I felt like all my needs were met

    Excellent! 10/10


    Had a great time, loved the entertainment, the grounds were amazing. And the water sports were fun. Jonito was great on the beach and Tony at the lounge....

  • Anniversary Trip

    Excellent! 10/10


    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10


    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

  • Great resort

    Excellent! 10/10


    Traveled over spring break. Weather was beautiful, however there were weeds on the beach due to a previous weather pattern. We spend much of our time at the pool so this didn't affect us. The bartenders are wonderful, especially: Oli at the lobby bar and Knacho at the pool bar. They are outstanding!!! Food and evening entertainment was great, as well as the pool entertainers. Plenty to do: volleyball, yoga, arts and crafts, water aerobics---we did it all! Thanks for a great time!

  • Bar

    Excellent! 10/10


    Excellent service by the bar staff. They work fast and really know how to fix all types of drinks.

  • Great stay.

    Excellent! 9.2/10


    The staff are all very friendly. The hotel facilities are great. The evening entertainment was very good fun.

    Particular praise goes to the Entertainment Team (Daniela, Jenny, Alex, Cesar and Sosa) and the bar staff (especially Ignacio).

    The main criticism we had was that there wasn't a full-length mirror in the room. It doesn't help when people are dressing for the evening.

  • One of the Best Hotels we have ever stayed in

    Excellent! 10/10

    Paul & Lynn

    just got back from this hotel we found everything to our satisfaction the staff ,the restaurants , the cleanliness the grounds all had that WOW factor for us Please do not listen to any negative comments people there could not do enough to make your stay good .We have never stayed anywhere where you can eat al-a-carte every night so enjoy If there was anything wrong which i didn't hear about im sure the hotel would do everything possible to make sure all goes well

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Showing 31 to 40 of 58

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