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Opinions on Ocean Maya Royale

56 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

  • Couples

    0
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    55

Score summary

  • Customer Serv.

    9.6
  • Room

    9.6
  • Food

    9.6
  • Cleaning

    9.9
  • Quality/Price

    9.7

Filter messages

  • Anniversary Trip

    Excellent! 10/10

    Genese

    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10

    Amy

    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

  • One of the Best Hotels we have ever stayed in

    Excellent! 10/10

    Paul & Lynn

    just got back from this hotel we found everything to our satisfaction the staff ,the restaurants , the cleanliness the grounds all had that WOW factor for us Please do not listen to any negative comments people there could not do enough to make your stay good .We have never stayed anywhere where you can eat al-a-carte every night so enjoy If there was anything wrong which i didn't hear about im sure the hotel would do everything possible to make sure all goes well

  • Had a Great Time!

    Excellent! 9.6/10

    Karen

    This hotel was very nice. All the staff were very friendly and helpful especially Oli, Luis and Alejandro at the bar. The only negative comments would be that the night life ends by 10:00 PM. You can drink at the bar all night but most people do not stay out late. Also, it would be nice to have snacks available at night if you stay out later, food service ends at 11:00 PM. I would definitely go there again.

  • Great stay, super holiday

    Excellent! 9.2/10

    Jeanette

    This was our second visit to Ocean Maya Royale and we were not disappointed.  A super holiday, great food and lots of choice although desserts can be a...

  • Our 11th visit to OMR was fabulous!

    Excellent! 10/10

    Rocky

    We just returned from our 11th visit to OMR and it was awesome! We consider OMR as our home away from home. The staff at OMR is what makes it so special. They treat us like one of their family and we consider them dear friends. We recommend OMR to all our friends! We also wish Aixa Arun much success in her role at GM of OMR. We are already planning a return trip in April! Also, many thanks to the staff for the special birthday celebration I had during this stay.

  • Great stay.

    Excellent! 9.2/10

    Nicolas

    The staff are all very friendly. The hotel facilities are great. The evening entertainment was very good fun.

    Particular praise goes to the Entertainment Team (Daniela, Jenny, Alex, Cesar and Sosa) and the bar staff (especially Ignacio).

    The main criticism we had was that there wasn't a full-length mirror in the room. It doesn't help when people are dressing for the evening.

  • Awesome place to vacation

    Excellent! 9.2/10

    June

    The staff here was incredible! Special shout to Oli and Eber, two of the bartenders that took exceptional care of us on our vacation. All the staff was very friendly and eager to help.

    The food was remarkable!

    I came with one of my best friends and I was upset there wasn't more night life. If you want to party this isn't the resort for you.

Showing 31 to 40 of 56

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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