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Adults Only Hotel

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Opinions on Ocean Maya Royale

58 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

  • Couples

    0
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    57

Score summary

  • Customer Serv.

    9.6
  • Room

    9.6
  • Food

    9.6
  • Cleaning

    9.9
  • Quality/Price

    9.7

Filter messages

  • Amazing

    Excellent! 10/10

    Garry

    We have just returned from the most amazing holiday ever, from check in to check we could fault nothing.

    The staff in paticular Ana, Ana Iris, Vicente and Jose Adolfo were fantastic!!!!!!!

    The rooms were clean and had all we needed in them and the food was to die for The pool area was clean but you had to be up early for a sunbed as the Americans are good at getting their towels out early even though it asks you not to.

    The only down side was the beach ans this is not the hotels fault and they could use more tables outside in the evening

    Thank you for a wonderful holiday

  • wonderful experience, especially for someone with celiac

    Excellent! 10/10

    david

    We just returned from a wonderful week's vacation at the Ocean Maya Royale.

    Upon arrival and until our departure we were treated very well.

    We were fortunate enough to have been given a room close to the pool with a view of the ocean from our balcony, right next to the bordering forest. Each morning we took long walks along the beach to the south, and then returned for breakfast, a swim in the pool, and lying by the beach. The lounges by the pool were usually full, but there were plenty by the beach, which was quieter and more relaxing with the breeze blowing off the ocean. Then at lunchtime we would eat either by the poolside buffet or up at near the main lobby. Then we would return for more time in the sun. Later in the afternoon we would swim in the ocean, and then go to dinner.

    Because of our religion, we do not drink alcohol. The bartenders were all very willing to mix us "virgin" or non-alcoholic drinks. Near the end of our stay, one of them knew what our request would be.

    We found that the entire staff from ground workers, cleaning crew, restaurant personal, etc. were all very friendly. They would all flash us a smile and greet us as soon as they came near us.

    The grounds, our room, the pool, and all facilities were immaculate. The only time they weren't was when one of the quests couldn't go and extra ten feet to a trash receptacle.

    Before going, one of our biggest concerns was my wife's Celiac disease. With it she has to eat gluten free or she becomes ill. Prior to leaving we printed slips of paper with a message explaining what her food limitations were. We would give the paper to our seaters. They would read it, and then return with the chef. The chef would then show her everything in the buffet that was gluten free. On some occasions he would even make her a special dessert. Four of the restaurants have menus from which we ordered. They had several gluten free appetizers and entreesas well as vegan choices.

    In the sixteen years since being diagnosed with celiac disease, going out to eat has always been a challenge. This wasn't the case at the Ocean Maya. Here in the good old USA, she has never had such great care and attention.

    The following is what we printed for them:

    Tengo la enfermedad celíaca. Necesito comida sin gluten. No puede haber ningún trigo, cebada o centeno. También debe estar preparada en una superficie limpia.

    Gracias

    In English:

    I have celiac disease. I need gluten-free food. There can be no wheat, barley or rye. It must also be prepared on a clean surface.

    Thanks

    The only negative about the experience was the sales pitch to get us to join as a "Privilege Quest". It was very similar to the time share sales schemes. We felt like it wasted our morning.

    Overall we would rate this as five stars. There are resorts with more beach access, since there is a Plexiglas wall blocking a portion of the beach front and protecting front row sunbathers, but by walking just a very short distance there was plenty of beach access.

    We would return again. We only wish that we could have stayed longer.

  • Had a Great Time!

    Excellent! 9.6/10

    Karen

    This hotel was very nice. All the staff were very friendly and helpful especially Oli, Luis and Alejandro at the bar. The only negative comments would be that the night life ends by 10:00 PM. You can drink at the bar all night but most people do not stay out late. Also, it would be nice to have snacks available at night if you stay out later, food service ends at 11:00 PM. I would definitely go there again.

  • Best beach, great hotel, friendly staff, very clean

    Excellent! 10/10

    Brenda

    Ocean Maya is beautiful, cleanest beach from what we could tell when we took walks both ways, thanks to the sweet man that rakes the beach all day every day. All the employees that we encountered were friendly. Clean rooms & restaurants, good food, good bar waiters esp. Gerardo. Very relaxing, no kids. I highly recommend going parasailing & kayaking. We cant wait to book our next trip. I don't think I would go anywhere else.

  • Really, really loved this place!!!!

    Excellent! 10/10

    princessmari

    The rooms were lovely. The service was fantastic. The property is unbelievably beautiful! The beach is absolutely wonderful!!!! The food was fine, we were there...

  • Calidad en el Servicio!!!

    Excellent! 10/10

    Expedia User

    La atencion del personal, las instalaciones. Salidas a bares, antros, etc. Excelente hotel, buenas instalaciones, de verdad para descansar, la comida excelente ...

  • 100 Weiterempfehlung!

    Excellent! 9/10

    Karla

    Das Hotel ist super. Alle nett und freundlich, gutes Essen mit 4 versch. Restaurants. Mit dem Bus ist Playa del Carmen gut erreichbar. Gute Ausflugsmöglichkeite...

  • Excellent

    Excellent! 9.6/10

    Éric O‘keefe

    Superbe Hotel!!! Service excellent et restaurant savoureux.

Showing 51 to 58 of 58

Showing 51 to 58 of 58

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