SharePoint

Book your hotel

We’re sorry, we do not recognize the hotel or destination you mentioned. You can see our list of hotels and destinations by clicking on the icon on the right.

You must choose at least one destination / hotel

Hotels in {{key | ucwords}}

Hotels in {{booking.hotelsList[booking.search.destinationIndex].Description}}

You must indicate the age of any children to continue

The maximum age for children in this hotel/destination is {{booking.search.setMaxAgeDestination()}} years. Please make the necessary changes to your search.

Adults Only Hotel

Nº Adults/Room

Nº Children/Room

Rm {{room+1}}

Age Children

H10 Hoteles

Adults Only Hotel

The selected hotel only admits bookings for adults. In your search options you have set up a booking with children. If you accept, the children will be removed from the booking, and only the number of adults will be taken into account.

Opinions on Ocean Maya Royale

76 customers have left opinions about this hotel

Excellent! 9,6/10

Profile of our customers

  • Couples

    0
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    75

Score summary

  • Customer Serv.

    9.5
  • Room

    9.5
  • Food

    9.6
  • Cleaning

    9.8
  • Quality/Price

    9.7

Filter messages

  • Anniversary Trip

    Excellent! 10/10

    Genese

    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10

    Amy

    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

  • Fantastic upscale resort!!

    Excellent! 10/10

    Nicole

    I vacationed with a girlfriend, at this resort. The room was tastefully decorated and newly renovated. The pools and beach were beautiful. The meals at every restaurant were the most amazing mouth watering works of art. Service and presentation was a 10 all the way. The beach was great for long walks. If you wanted night life there was plenty of entertainment and music; and if you wanted quiet you could have that also.

  • Great stay, super holiday

    Excellent! 9.2/10

    Jeanette

    This was our second visit to Ocean Maya Royale and we were not disappointed.  A super holiday, great food and lots of choice although desserts can be a...

  • wonderful experience, especially for someone with celiac

    Excellent! 10/10

    david

    We just returned from a wonderful week's vacation at the Ocean Maya Royale.

    Upon arrival and until our departure we were treated very well.

    We were fortunate enough to have been given a room close to the pool with a view of the ocean from our balcony, right next to the bordering forest. Each morning we took long walks along the beach to the south, and then returned for breakfast, a swim in the pool, and lying by the beach. The lounges by the pool were usually full, but there were plenty by the beach, which was quieter and more relaxing with the breeze blowing off the ocean. Then at lunchtime we would eat either by the poolside buffet or up at near the main lobby. Then we would return for more time in the sun. Later in the afternoon we would swim in the ocean, and then go to dinner.

    Because of our religion, we do not drink alcohol. The bartenders were all very willing to mix us "virgin" or non-alcoholic drinks. Near the end of our stay, one of them knew what our request would be.

    We found that the entire staff from ground workers, cleaning crew, restaurant personal, etc. were all very friendly. They would all flash us a smile and greet us as soon as they came near us.

    The grounds, our room, the pool, and all facilities were immaculate. The only time they weren't was when one of the quests couldn't go and extra ten feet to a trash receptacle.

    Before going, one of our biggest concerns was my wife's Celiac disease. With it she has to eat gluten free or she becomes ill. Prior to leaving we printed slips of paper with a message explaining what her food limitations were. We would give the paper to our seaters. They would read it, and then return with the chef. The chef would then show her everything in the buffet that was gluten free. On some occasions he would even make her a special dessert. Four of the restaurants have menus from which we ordered. They had several gluten free appetizers and entreesas well as vegan choices.

    In the sixteen years since being diagnosed with celiac disease, going out to eat has always been a challenge. This wasn't the case at the Ocean Maya. Here in the good old USA, she has never had such great care and attention.

    The following is what we printed for them:

    Tengo la enfermedad celíaca. Necesito comida sin gluten. No puede haber ningún trigo, cebada o centeno. También debe estar preparada en una superficie limpia.

    Gracias

    In English:

    I have celiac disease. I need gluten-free food. There can be no wheat, barley or rye. It must also be prepared on a clean surface.

    Thanks

    The only negative about the experience was the sales pitch to get us to join as a "Privilege Quest". It was very similar to the time share sales schemes. We felt like it wasted our morning.

    Overall we would rate this as five stars. There are resorts with more beach access, since there is a Plexiglas wall blocking a portion of the beach front and protecting front row sunbathers, but by walking just a very short distance there was plenty of beach access.

    We would return again. We only wish that we could have stayed longer.

  • Awesome place to vacation

    Excellent! 9.2/10

    June

    The staff here was incredible! Special shout to Oli and Eber, two of the bartenders that took exceptional care of us on our vacation. All the staff was very friendly and eager to help.

    The food was remarkable!

    I came with one of my best friends and I was upset there wasn't more night life. If you want to party this isn't the resort for you.

  • Great stay.

    Excellent! 9.2/10

    Nicolas

    The staff are all very friendly. The hotel facilities are great. The evening entertainment was very good fun.

    Particular praise goes to the Entertainment Team (Daniela, Jenny, Alex, Cesar and Sosa) and the bar staff (especially Ignacio).

    The main criticism we had was that there wasn't a full-length mirror in the room. It doesn't help when people are dressing for the evening.

  • Amazing

    Excellent! 10/10

    Lisa

    I had my wedding here and I could not have asked for a better experience! The people the resort the activities all fantastic. Food and drinks were delicious! Would definitely go back.

Showing 51 to 60 of 76

Showing 51 to 60 of 76

Write a comment

Personal details

Departure date

Rating

  • Customer Service
  • Room
  • Food
  • Cleaning
  • Quality/Price

We use cookies for analysis, personalised content and advertising. By continuing to browse on this site, we assume that you accept the use of these cookies. + info Close