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Adults Only Hotel

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Opinions on Ocean Maya Royale

75 customers have left opinions about this hotel

Excellent! 9,6/10

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  • Single

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  • Others

    74

Score summary

  • Customer Serv.

    9.5
  • Room

    9.5
  • Food

    9.6
  • Cleaning

    9.8
  • Quality/Price

    9.7

Filter messages

  • Paradise !!!!!!

    Excellent! 10/10

    Violet

    Just back from 2 weeks in best hotel ever. Staff amazing , friendly and always at hand to help. Accommodation spotless, immaculate grounds and food amazing . Would definately recommend to friends😘

  • Amazing

    Excellent! 10/10

    Garry

    We have just returned from the most amazing holiday ever, from check in to check we could fault nothing.

    The staff in paticular Ana, Ana Iris, Vicente and Jose Adolfo were fantastic!!!!!!!

    The rooms were clean and had all we needed in them and the food was to die for The pool area was clean but you had to be up early for a sunbed as the Americans are good at getting their towels out early even though it asks you not to.

    The only down side was the beach ans this is not the hotels fault and they could use more tables outside in the evening

    Thank you for a wonderful holiday

  • Beautiful Hotel and Staff went above and Beyond

    Excellent! 10/10

    Christina

    AMAZING!!! We stayed November 8 -16th, everything was fantastic! We already booked our next vacation back to Ocean Maya!!

  • Our 11th visit to OMR was fabulous!

    Excellent! 10/10

    Rocky

    We just returned from our 11th visit to OMR and it was awesome! We consider OMR as our home away from home. The staff at OMR is what makes it so special. They treat us like one of their family and we consider them dear friends. We recommend OMR to all our friends! We also wish Aixa Arun much success in her role at GM of OMR. We are already planning a return trip in April! Also, many thanks to the staff for the special birthday celebration I had during this stay.

  • Bar

    Excellent! 10/10

    William

    Excellent service by the bar staff. They work fast and really know how to fix all types of drinks.

  • Had a Great Time!

    Excellent! 9.6/10

    Karen

    This hotel was very nice. All the staff were very friendly and helpful especially Oli, Luis and Alejandro at the bar. The only negative comments would be that the night life ends by 10:00 PM. You can drink at the bar all night but most people do not stay out late. Also, it would be nice to have snacks available at night if you stay out later, food service ends at 11:00 PM. I would definitely go there again.

  • Great stay, super holiday

    Excellent! 9.2/10

    Jeanette

    This was our second visit to Ocean Maya Royale and we were not disappointed.  A super holiday, great food and lots of choice although desserts can be a...

  • Great stay.

    Excellent! 9.2/10

    Nicolas

    The staff are all very friendly. The hotel facilities are great. The evening entertainment was very good fun.

    Particular praise goes to the Entertainment Team (Daniela, Jenny, Alex, Cesar and Sosa) and the bar staff (especially Ignacio).

    The main criticism we had was that there wasn't a full-length mirror in the room. It doesn't help when people are dressing for the evening.

  • One of the Best Hotels we have ever stayed in

    Excellent! 10/10

    Paul & Lynn

    just got back from this hotel we found everything to our satisfaction the staff ,the restaurants , the cleanliness the grounds all had that WOW factor for us Please do not listen to any negative comments people there could not do enough to make your stay good .We have never stayed anywhere where you can eat al-a-carte every night so enjoy If there was anything wrong which i didn't hear about im sure the hotel would do everything possible to make sure all goes well

  • wonderful experience, especially for someone with celiac

    Excellent! 10/10

    david

    We just returned from a wonderful week's vacation at the Ocean Maya Royale.

    Upon arrival and until our departure we were treated very well.

    We were fortunate enough to have been given a room close to the pool with a view of the ocean from our balcony, right next to the bordering forest. Each morning we took long walks along the beach to the south, and then returned for breakfast, a swim in the pool, and lying by the beach. The lounges by the pool were usually full, but there were plenty by the beach, which was quieter and more relaxing with the breeze blowing off the ocean. Then at lunchtime we would eat either by the poolside buffet or up at near the main lobby. Then we would return for more time in the sun. Later in the afternoon we would swim in the ocean, and then go to dinner.

    Because of our religion, we do not drink alcohol. The bartenders were all very willing to mix us "virgin" or non-alcoholic drinks. Near the end of our stay, one of them knew what our request would be.

    We found that the entire staff from ground workers, cleaning crew, restaurant personal, etc. were all very friendly. They would all flash us a smile and greet us as soon as they came near us.

    The grounds, our room, the pool, and all facilities were immaculate. The only time they weren't was when one of the quests couldn't go and extra ten feet to a trash receptacle.

    Before going, one of our biggest concerns was my wife's Celiac disease. With it she has to eat gluten free or she becomes ill. Prior to leaving we printed slips of paper with a message explaining what her food limitations were. We would give the paper to our seaters. They would read it, and then return with the chef. The chef would then show her everything in the buffet that was gluten free. On some occasions he would even make her a special dessert. Four of the restaurants have menus from which we ordered. They had several gluten free appetizers and entreesas well as vegan choices.

    In the sixteen years since being diagnosed with celiac disease, going out to eat has always been a challenge. This wasn't the case at the Ocean Maya. Here in the good old USA, she has never had such great care and attention.

    The following is what we printed for them:

    Tengo la enfermedad celíaca. Necesito comida sin gluten. No puede haber ningún trigo, cebada o centeno. También debe estar preparada en una superficie limpia.

    Gracias

    In English:

    I have celiac disease. I need gluten-free food. There can be no wheat, barley or rye. It must also be prepared on a clean surface.

    Thanks

    The only negative about the experience was the sales pitch to get us to join as a "Privilege Quest". It was very similar to the time share sales schemes. We felt like it wasted our morning.

    Overall we would rate this as five stars. There are resorts with more beach access, since there is a Plexiglas wall blocking a portion of the beach front and protecting front row sunbathers, but by walking just a very short distance there was plenty of beach access.

    We would return again. We only wish that we could have stayed longer.

Showing 61 to 70 of 75

Showing 61 to 70 of 75

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