H10 Hotels,

with you and your safety

in mind.

At H10 Hotels, we want your only concern to be enjoying your holiday.

Our company has always distinguished itself by having the highest quality standards in our services, as well as the most rigorous cleaning and safety protocols. That’s why, in COVID-19 times, we have increased these protocols for action and prevention to ensure the health and well-being of our guests, employees and collaborators in all our establishments.

In order to develop these protocols and safety and hygiene measures, we have worked in alliance with Preverisk Group and Bio 9000, leading international companies in food safety, hygiene and health. The processes designed follow WHO recommendations and those of other international organizations.

We continuously train and provide information to our teams on necessary updates for their safety. Furthermore, all of our employees have received specific training from Johnson Diversey, a leading international company in cleaning and disinfection products and procedures.

All our hotels have a Covid-19 Hygiene Response and Covid Protocol Certification, certified by Preverisk Group and Bio 9000 respectively. In addition, both companies advise us on the continuous monitoring of the established protocols.

Safe environment


  • Continuous training for all staff on hygiene and prevention measures.
  • In all areas of our hotels, staff is equipped with personal protection equipment and trained on how to use it correctly.
  • Social distancing measures.

Front Desk

  • Check-in/Check-out: new online check-in and check-out system to streamline procedures both upon arrival at and departure from the hotel.
  • Prioritization of payment by contactless credit card.
  • Social distancing measures between guests and employees.
  • Disinfection and sterilization of magnetic room keys after each use.
  • Information on PCR tests can be obtained by contacting the Front Desk at least 72 hours before departure.
  • Specific baggage management hygiene measures.


  • Thorough cleaning of the entire room with virucidal products recommended by Johnson Diversey.
  • Increased frequency of disinfection of high-touch surfaces such as switches, door handles, doors and bathroom fittings.
  • Washing of clothes and textiles with special programmes to guarantee maximum hygiene.
  • QR codes for Hotel Services Directory information.

Common areas

  • Thorough and more frequent cleaning of public areas, with special attention to bathrooms and high-touch areas.
  • Continuous ventilation of all areas.
  • Intensified filter cleaning in climate control systems.
  • Common areas equipped with numerous hand sanitizer dispensers.
  • The continuation of minimum safety distances between people, and information points for hotel facilities on the adopted hygiene and prevention measures.

Restaurants and Bars

  • Hand sanitizer dispensers at all entrances to restaurants and bars.
  • The continuation of capacity limits and minimum safety distances.
  • The highest guarantee of hygiene and disinfection, with special emphasis on high contact areas after each use and at the end of service.
  • Use of QR codes for restaurant and bar menus.

Swimming Pools

  • The continuation of capacity limits and minimum safety distances.
  • Intensified maintenance and treatment of pool water in order to guarantee optimum quality.
  • Increased frequency of cleaning and disinfection of the pool area and its furniture.

Meetings & Events

  • Hand sanitizer dispensers at the main entrances.
  • Thorough cleaning and disinfection, as well as continuous ventilation.
  • Events made digital using Streaming technology.
  • Adaptation of layouts and restaurant services for events, guaranteeing the minimum safety distance in compliance with the established capacities.
  • Prioritized use of outdoor spaces.

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