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H10 Hoteles

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Opinions du Ocean Maya Royale

32 clients ont donné leur avis sur cet hôtel

Excellent ! 9,8/10

Profil de nos clients

  • Couples

    1
  • Familie

    0
  • Personnes

    1
  • Entreprise

    0
  • Single

    0
  • Autres

    30

Résumé des notes

  • Service Clientèle

    9,5
  • Chambre

    9,5
  • Gastronomie

    9,6
  • Nettoyage

    9,8
  • Qualité/prix

    9,7

Filtrer messages

  • Ocean Maya Royale is my "happy place" to vacation because of the activities pool Blue Team and the pool bartenders.am

    Excellent ! 10/10

    Sherry

    I visit this wonderful resort at least once a year because I look forward to seeing the Blue Team members and pool bartenders bring on fun and kindness. Arturo, Naomi, Octavio, and Hector greated us by name and a smile every time we met. They went out of their way to try to include all guests in the numerous activities they provide during the day and night. I was so disappointed to hear Arturo was let go while we were at the resort, and hope he will be hired back. He brought energy and entertainment to a higher level. All guests I think would agree, and know this is a great loss to this resort. We will miss him!

  • LO RECOMIENDO

    Excellent ! 10/10

    Evelyn

    PASAMOS UNOS DIAS ESPECTACULARES, DESTACAR LA ATENCIÓN Y AMABILIDAD DE TODO EL STAF, RICA COMIDA, EXCELENTE SERVICIO, DIRIA QUE VOLVERÍAMOS A IR SIN DUDARLO. MUCHAS GRACIAS POR HACER DE ESTAS VACACIONES UNOS DIAS INOLVIDABLES :)

  • Honeymoon All Inclusive

    Excellent ! 10/10

    Brianna

    My husband and I honeymooned here for 7 nights. We truly enjoyed our stay here. Facilities were clean. Hotel staff were helpful and spoke English well. We thrived by the pool playing water/beach volleyball with guests and the hotel entertainment team. Oscar, Rodrigo and Arturo were extremely kind and friendly. They honestly made our trip so much fun. We were also recommended to go on a Cenote excursion by Margarita by the pool. She promised us a great time and she delivered! This was honeymoon we would never forget. The one bummer was that because of covid there was a few amenities that were not open. As well as, we were not too fond of the desserts offered.

  • Traumurlaub

    Excellent ! 10/10

    Schenk

    Ingesamt sehr schöner Urlaub. Sehr gute Stimmung. Animateure pflegen ein freundschaftliches Verhältnis, machen jeden Spaß mit. Das Personal ist grandios!

    Einfach SUPER!!! Dankeschön für alles!

  • Amazing Vacation

    Excellent ! 10/10

    Shawn

    Our group of 9 family/friends had an absolutely amazing time at OMR! The entertainment staff (especially Hector and Alexis) are the highlight of your team. Sergio at the front desk was so helpful and fun. The swim up bartenders Jonny, Ever and Miguel took such good care of us. The pools are beautiful and the private beach is beautiful. The entire resort is spotless and the extra COVID precautions you are taking made us all feel safe. We got to try 4 different restaurants (plus the buffets and sports bar) and they were all wonderful. We especially loved the Hibachi and Italian restaurants. We loved the fire show and rock show and of course dancing. It’s fun to try new resorts but this one might be the exception and one we return to for what we hope to be annual vacations. Thank you!

  • One great birthday celebration

    Excellent ! 10/10

    Fred & Loretta

    During our stay at Ocean Maya Royale, we were very well attended to by Carlos, who made sure to tell us things we needed to know about excursions, activities, and answered any questions we had. Whenever we needed something, he went the extra mile to ensure we got it. He exemplified what customer service should be in the hospitality industry.

    It is people like Carlos Sanchez, and Nina (from H10) who help make vacations memorable. Nina even came over from another nearby property to give my wife a gift for her birthday, which meant a lot to us.

    We will always remember how they made our time there delightful.

  • Wedding & Honeymoon

    Très bien ! 8/10

    Chelsea

    Our entire group (16 adults) was very pleased with the resort overall. We were married at OMR on the beach and the ceremony and reception were flawless. Daniela was amazing at helping organize and coordinate our special day. Our group grew very fond of the entertainment team (special mention to Arturo and Marena) and made our trip extra special.

    The food was delicious, though the buffet was just OK. We had minimal issues getting into the a la cartes, usually a bit of a wait unless you made a reservation for later. My favourite place to eat was the Privilege Lounge (thank you uncle for getting us an upgrade). Their Eggs Benedict and fish tacos were amazing!! The Mexican restaurant was my other favourite. We had many lunch buffets there and wish I had had dinner there more often as well.

    The makeup/hair stylist (whose name escapes me) did an amazing job. I highly recommend their bridal services. I did not partake in any other spa services (though I’m sure I was asked 100 times). I used the gym facility there as well. Don’t expect anything spectacular but it did the trick.

    Beaches were gorgeous, cenotes are so fun and worth the short 15 min beach walk. Was at the “party” pool most of the trip, though the quiet pool was nice. Beach volleyball, water volleyball, water aerobics & lazy games are just some of the activities we enjoyed during our stay. We also went to Xplor (highly recommend) for a day and also over to Cozumel where we rented a scooter / vehicles and drove around the island. Also fun for a day off the resort!

    There is no shortage of activities at OMR. If you’re keen, you will never be bored.

    I don’t enjoy going back to the same resort twice but would if I haaaaad to ;P

  • Mis mejores vacasiones

    Excellent ! 10/10

    Francisco

    FUY con unos amigos que ya habían repetido sus vacaciones en mismo resort. La verdad que es un hotel muy bonito y espectacular y muy cómodo y todo a nuestro alcance. La comida muy buena y gran variedad a diario, el trato del personal muy bueno y atento en todo momento, sinceramente viajo mucho por vacasiones y estas an sido de las mejores en todo sentidos, y volveré a repetir en otro año. También felicitar las labores de animacion que estuvieron fantásticos en todo momento y muy amable y activos, lo recomiendo a todo el mundo, si queréis pasar unas muy buenas vacaciones, grasias a todo por aser mis vacaciones fuesen de lo mejor.

  • ¡Alojamiento excelente! Repetiremos

    Très bien ! 8,4/10

    Cecilia

    Alojamiento increíble. Instalaciones, comida, y personal increíbles.

    Trato muy cercano y familiar. La gente de animación con Inés y sus compañeros estupendos. Andrés el camarero de la piscina es un crack. Eduardo de cocina un gran profesional. Y Alejandro que es quien atiende el puesto de regalos de la piscina es fantástico. Estos son algunos de los ejemplos, pero todo el personal es maravilloso. Sin duda lo mejor de la estancia.

    Por poner algo negativo los precios de la tienda del lobby son demasiado caros.

    ¡Gracias por todo!

  • ¡Alojamiento excelente! Repetiremos

    Excellent ! 10/10

    Cecilia

    Alojamiento increíble. Instalaciones, comida, y personal increíbles.

    Trato muy cercano y familiar. La gente de animación con Inés y sus compañeros estupendos. Andrés el camarero de la piscina es un crack. Eduardo de cocina un gran profesional. Y Alejandro que es quien atiende el puesto de regalos de la piscina es fantástico. Estos son algunos de los ejemplos, pero todo el personal es maravilloso. Sin duda lo mejor de la estancia.

    Por poner algo negativo los precios de la tienda del lobby son demasiado caros.

    ¡Gracias por todo!

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Évaluation

  • Service à la Clientèle
  • Chambre
  • Gastronomie
  • Nettoyage
  • Qualité/Prix

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