Make your booking with peace of mind, travel safely - Free cancellation policy

H10 Hotels offers 100% flexible rates in all its hotels so that you can make your booking with total peace of mind. You may cancel your booking at no cost at any time up to 24 hours before the date of entry.

Cancellation policy

For bookings made after March 10, 2020:

All our rates are with free cancellation from March 10, 2020, so if you have a booking made through our website and you need to cancel it, you can do so up to 24 hours before the date of entry in the My bookings section or contact us by email at or by telephone on +34 900 444 466.

For bookings made before March 10, 2020:

Non-refundable bookings

If you have a non-refundable booking on our website and it is affected by the temporary closure of the hotel or by travel restrictions in your country of origin, we offer you 100% flexibility to postpone the date of your booking at no charge until June 1, 2021, in a room with the same characteristics, and/or agreeing to pay a possible rate difference without any type of management fees.

Contact the hotel at the email address that appears on the hotel's web page, or our bookings department at or by telephone on +34 900 444 466 to manage the change.

Bookings with free cancellation

You may cancel your booking up to 24 hours before the date of entry through the My Bookings section or contact us by email at or by telephone on +34 900 444 466.

Last update: 29/05/2020.

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