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Opinions on Ocean Maya Royale

56 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

  • Couples

    0
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    55

Score summary

  • Customer Serv.

    9.6
  • Room

    9.6
  • Food

    9.6
  • Cleaning

    9.9
  • Quality/Price

    9.7

Filter messages

  • Beautiful Hotel and Staff went above and Beyond

    Excellent! 10/10

    Christina

    AMAZING!!! We stayed November 8 -16th, everything was fantastic! We already booked our next vacation back to Ocean Maya!!

  • Fantastic upscale resort!!

    Excellent! 10/10

    Nicole

    I vacationed with a girlfriend, at this resort. The room was tastefully decorated and newly renovated. The pools and beach were beautiful. The meals at every restaurant were the most amazing mouth watering works of art. Service and presentation was a 10 all the way. The beach was great for long walks. If you wanted night life there was plenty of entertainment and music; and if you wanted quiet you could have that also.

  • Bar

    Excellent! 10/10

    William

    Excellent service by the bar staff. They work fast and really know how to fix all types of drinks.

  • Amazing!

    Excellent! 10/10

    Kim

    We are here with friends and our 22 year old daughter celebrating her graduation. Everything is perfect. The customer service is outstanding. The grounds are beautifully maintained. The entertainment is fantastic and the food is delicious. We are so happy with our vaction choice and were already making plans to come back.

  • Great resort

    Excellent! 10/10

    Jean

    Traveled over spring break. Weather was beautiful, however there were weeds on the beach due to a previous weather pattern. We spend much of our time at the pool so this didn't affect us. The bartenders are wonderful, especially: Oli at the lobby bar and Knacho at the pool bar. They are outstanding!!! Food and evening entertainment was great, as well as the pool entertainers. Plenty to do: volleyball, yoga, arts and crafts, water aerobics---we did it all! Thanks for a great time!

  • Amazing

    Excellent! 10/10

    Lisa

    I had my wedding here and I could not have asked for a better experience! The people the resort the activities all fantastic. Food and drinks were delicious! Would definitely go back.

  • wonderful experience, especially for someone with celiac

    Excellent! 10/10

    david

    We just returned from a wonderful week's vacation at the Ocean Maya Royale.

    Upon arrival and until our departure we were treated very well.

    We were fortunate enough to have been given a room close to the pool with a view of the ocean from our balcony, right next to the bordering forest. Each morning we took long walks along the beach to the south, and then returned for breakfast, a swim in the pool, and lying by the beach. The lounges by the pool were usually full, but there were plenty by the beach, which was quieter and more relaxing with the breeze blowing off the ocean. Then at lunchtime we would eat either by the poolside buffet or up at near the main lobby. Then we would return for more time in the sun. Later in the afternoon we would swim in the ocean, and then go to dinner.

    Because of our religion, we do not drink alcohol. The bartenders were all very willing to mix us "virgin" or non-alcoholic drinks. Near the end of our stay, one of them knew what our request would be.

    We found that the entire staff from ground workers, cleaning crew, restaurant personal, etc. were all very friendly. They would all flash us a smile and greet us as soon as they came near us.

    The grounds, our room, the pool, and all facilities were immaculate. The only time they weren't was when one of the quests couldn't go and extra ten feet to a trash receptacle.

    Before going, one of our biggest concerns was my wife's Celiac disease. With it she has to eat gluten free or she becomes ill. Prior to leaving we printed slips of paper with a message explaining what her food limitations were. We would give the paper to our seaters. They would read it, and then return with the chef. The chef would then show her everything in the buffet that was gluten free. On some occasions he would even make her a special dessert. Four of the restaurants have menus from which we ordered. They had several gluten free appetizers and entreesas well as vegan choices.

    In the sixteen years since being diagnosed with celiac disease, going out to eat has always been a challenge. This wasn't the case at the Ocean Maya. Here in the good old USA, she has never had such great care and attention.

    The following is what we printed for them:

    Tengo la enfermedad celíaca. Necesito comida sin gluten. No puede haber ningún trigo, cebada o centeno. También debe estar preparada en una superficie limpia.

    Gracias

    In English:

    I have celiac disease. I need gluten-free food. There can be no wheat, barley or rye. It must also be prepared on a clean surface.

    Thanks

    The only negative about the experience was the sales pitch to get us to join as a "Privilege Quest". It was very similar to the time share sales schemes. We felt like it wasted our morning.

    Overall we would rate this as five stars. There are resorts with more beach access, since there is a Plexiglas wall blocking a portion of the beach front and protecting front row sunbathers, but by walking just a very short distance there was plenty of beach access.

    We would return again. We only wish that we could have stayed longer.

  • Paradise !!!!!!

    Excellent! 10/10

    Violet

    Just back from 2 weeks in best hotel ever. Staff amazing , friendly and always at hand to help. Accommodation spotless, immaculate grounds and food amazing . Would definately recommend to friends😘

  • Loved our stay at the Ocean Maya Resort!!

    Excellent! 10/10

    William & Gertie

    We were at your beautiful resort ,from Feb.18th-Feb.25th.We had an amazing time! Best holiday!!The gardens were incredible,great hardworking & friendly staff,fantastic food in all your resturaunts and amazing night time entertainment,with music & dancing. We loved our stay!! Thank you! Bill & Gertie

  • Amazing

    Excellent! 10/10

    Garry

    We have just returned from the most amazing holiday ever, from check in to check we could fault nothing.

    The staff in paticular Ana, Ana Iris, Vicente and Jose Adolfo were fantastic!!!!!!!

    The rooms were clean and had all we needed in them and the food was to die for The pool area was clean but you had to be up early for a sunbed as the Americans are good at getting their towels out early even though it asks you not to.

    The only down side was the beach ans this is not the hotels fault and they could use more tables outside in the evening

    Thank you for a wonderful holiday

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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