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Opinions on Ocean Maya Royale

45 customers have left opinions about this hotel

Excellent! 9.7/10

Profile of our customers

  • Couples

    0
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    44

Score summary

  • Customer Serv.

    9.6
  • Room

    9.6
  • Food

    9.6
  • Cleaning

    9.9
  • Quality/Price

    9.7

Filter messages

  • EXCELENTE ESTACIA

    Excellent! 10/10

    Jordi

    He estado junto con mi pareja una semana de ensueño en vuestro hotel. Nos ha tratado de manera excepcional todo el pesonal con el cual hemos tenido contacto y con el que no hemos visto, ya que que su trabajo no esta relacionado con la clientela del hotel, darles mi más enorme enhorabuena por su trabajo.

    Mi pareja y yo recomendamos este hotel para pasar unos dias inolbidables.

    Gracias por haber echo realidad una semana de ensueño.

  • Wonderful Experience

    Excellent! 10/10

    William and Candi

    This was our first trip to Mexico. It was an amazing trip. The resort staff treated us so well. From the moment we arrived. We did not have the paperwork and had a time trying to pull it up on our phones, they were so patient and helped us connect to Wifi so that we could show them the reservations. Once that was taken care of, everything else was awesome. We met Felipe, he made sure that we were happy every time we went to the lobby. The staff that was out and about, very kind and courteous. Always smiling and saying hello. The restaurants were wonderful. We ate at all of them. Our favorite was the La Dolce Vita. The filet was the best we have had. The chefs take pride in the food they cook and the presentation of the plates. They have a buffet for all meals and we did eat there a few times. The food was good. It had a variety of foods to chose from. We decided that we did want to upgrade to Privilege. It does have its perks. A room upgrade with a Jacuzzi tub (if wanted), a private beach area, a private lounge that you can eat all meals and top shelf alcohol from any of the bars. The pools were clean and the water was nice. One of the pools have a swim up bar, that is a plus. They had activities going on throughout the day at the pool. The staff was very inviting and made sure you had a good time. The beaches, as with others who did a review on them, did have seaweed, but the grounds keepers would try to keep it a bay so that we could enjoy the water. The wildlife that is on the grounds, they were great for looking at. I really loved seeing the different animals. Just a heads up, as with any humid climate, you will have mosquitoes. When we brought it up, they sent someone out to our room to spray. That did help. I do recommend, just get some Off spray and spray your blankets as an added precaution. I was a little worried about our trip here, from all the things I read in the past about the resort, but after having an open mind and seeing for myself, I am very very happy I did chose this resort. For an all inclusive resort, I am very happy and I am sure that we will come back again.

  • A Slice of Paradise!

    Excellent! 10/10

    Elizabeth

    We had a wonderful time. The rooms were very clean, the grounds were amazing and the staff was terrific!

    We especially loved MARTIN and CARLOS! Martin was always had a smile on his face and went above and beyond. Carlos was great as well.

    The gift shop was WAY overpriced!

  • Love this place and the staff

    Excellent! 10/10

    David

    Aranza and the whole entertainment team was awesome in getting guests to be crazy, not lazy! Great resort with so many food options and activities.

  • Entertainment Team rocks!!

    Excellent! 9.2/10

    Arinne

    Awesome hotel with the best entertainment staff. Aranza was THE best tour guide on the lagoon tour. Highly recommend.

  • It is a beautiful resort.

    Excellent! 10/10

    Jerry & Carol

    This was our first time to the resort. I couldn't ask for a more enjoyable and relaxing place to spend a vacation. The staff was very helpful. Oli in the lobby bar and Pamala and Sebestion were the best entertainers. We loved playing black jack and breaking Sebestion's bank. We will be back again.

  • Wonderful Vacation Resort!

    Excellent! 10/10

    Tracy

    We traveled with one other couple and we all had a great vacation! The staff was SO friendly, the resort was clean and well maintained, and the food was delicious. The beach wasn't the best, but the pools more than made up for that. We paid for the upgraded room and services and would do that again. Luis at the lobby bar was awesome! Before we left we were already trying to figure out when we can come back! Thank you for a wonderful vacation!

  • Asombroso

    Excellent! 10/10

    Ana

    Un hotel de calidad y calidez, de atención puntual y cordial, instalaciones acogedoras y bonitas. Tranquilidad y un rato agradable conociendo gente del mundo. Nos encanto y volveremos con gusto.

  • Traumhafter Urlaubb

    Excellent! 10/10

    Sigrid und Michael

    Sehr schön angelegte und super gepflegte , parkähnliche Anlage.

    Qualitatiiv hochwertige Speisen und Getränke, einschließlich eines hervorragendem Kaffees in Mika's Coffee-Bar.

    Sehr freundliches und immer motiviertes Personall.

    Schön eingerichtetes Zimmer mit guten Betten.

  • Had a blast! Friends Birthday Trip!

    Excellent! 9.6/10

    Gina

    The villa style vs the "hotel" style of the rooms were amazing! It felt like we had our own little house right on the beach. The staff was so kind, fun and helpful. We ended up knowing most of the staff by name by the end of the week. The pool and beach are were nice because it wasn't too crowded like most places I've been at previously. I would give the food a solid B. We were in Mexico at an all inclusive place, can't expect A+ on that. The spa was GREAT. I also liked the exclusiveness feel to the hotel. Not too big and we were able to get dinner with little to no wait time almost every night. My only negative comment would be that there is no real "night life" on the hotel premises. They have a DJ that only plays until midnight on 2 nights of the week. Other than that, the family shows that end at 9:30 are the only thing they really have going for them. If you're looking for a big party scene, this isn't the hotel for you, unless you are willing to leave the resort and go downtown.

Showing 1 to 10 of 45

Showing 1 to 10 of 45

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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