Opinions on Ocean Maya Royale

32 customers have left opinions about this hotel

Excellent! 9.6/10

Profile of our customers

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Score summary

  • Customer Serv.

  • Room

  • Food

  • Cleaning

  • Quality/Price


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  • Agradecimiento por hospitalidad

    Excellent! 10/10


    Excelente atención por el personal. sin ninguna queja. Siempre atentos hacia nosotros.

  • Great place to relax!

    Excellent! 9.2/10


    The Ocean May Royale was great! The staff is very welcoming and friendly. Oli at the lobby bar will quickly make any drink you want and will even share some of his own creations!

    Our room was simple, but very nice.

    The pool activities during the day are very fun. Pamela and the rest of the entertainment crew do a great job!

    There are a variety of shows at night that we also enjoyed!

  • Awesome vacation

    Excellent! 9.2/10


    Unser Aufenthalt im OMR war super. Das Essen war ausgezeichnet und vor allem das Personal verdient eine besondere Aufmerksamkeit. Vor allem Jose Emanuel aus dem mexikanischen Restaurant El Charro, ist uns besonders positiv in Erinnerung geblieben.

    Tolles Hotel, welches wir gerne weiterempfehlen.

  • Traumhaftes Hotel

    Excellent! 10/10


    Traumhaftes Hotel, Top Service, sehr gepflegt, Essen spitze

    wir können das Hotel zu 100% weiter empfehlen und kommen wieder

  • It was awesome

    Excellent! 10/10

    Joyce and Dan

    First of all the place is immaculate the staff does a great job. They are all extremely friendly. All the restaurants were great never a problem getting in....

  • All in! I felt like all my needs were met

    Excellent! 10/10


    Had a great time, loved the entertainment, the grounds were amazing. And the water sports were fun. Jonito was great on the beach and Tony at the lounge....

  • Anniversary Trip

    Excellent! 10/10


    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10


    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

Showing 1 to 10 of 32

Showing 1 to 10 of 32

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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