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Opinions on Ocean Maya Royale

38 customers have left opinions about this hotel

Excellent! 9.6/10

Profile of our customers

  • Couples

    2
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    35

Score summary

  • Customer Serv.

    9.7
  • Room

    9.5
  • Food

    9.5
  • Cleaning

    9.9
  • Quality/Price

    9.5

Filter messages

  • It was awesome

    Excellent! 10/10

    Joyce and Dan

    First of all the place is immaculate the staff does a great job. They are all extremely friendly. All the restaurants were great never a problem getting in. The...

  • All in! I felt like all my needs were met

    Excellent! 10/10

    trena

    Had a great time, loved the entertainment, the grounds were amazing. And the water sports were fun. Jonito was great on the beach and Tony at the lounge. Smiles...

  • Anniversary Trip

    Excellent! 10/10

    Genese

    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and extr...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10

    Amy

    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

  • Our 11th visit to OMR was fabulous!

    Excellent! 10/10

    Rocky

    We just returned from our 11th visit to OMR and it was awesome! We consider OMR as our home away from home. The staff at OMR is what makes it so special. They treat us like one of their family and we consider them dear friends. We recommend OMR to all our friends! We also wish Aixa Arun much success in her role at GM of OMR. We are already planning a return trip in April! Also, many thanks to the staff for the special birthday celebration I had during this stay.

  • Relaxing stay at the Ocean Maya

    Very good! 8.4/10

    Keith

    The food, service, location was great. The fact the beach was small was compensated by the two pools (the weather did not cooperate!) The entertainment was good and varied. Dancing helped keep some of the pounds off! However, I would recommend that management review some of the music played at the activities pool. Overall, the music was great but some of the songs played contained profane language (f- & n- words & others, and was very descriptive). I am no prude but we found it offensive and out of place (no matter who the artist). Nice resort.

  • wonderful experience, especially for someone with celiac

    Excellent! 10/10

    david

    We just returned from a wonderful week's vacation at the Ocean Maya Royale.

    Upon arrival and until our departure we were treated very well.

    We were fortunate enough to have been given a room close to the pool with a view of the ocean from our balcony, right next to the bordering forest. Each morning we took long walks along the beach to the south, and then returned for breakfast, a swim in the pool, and lying by the beach. The lounges by the pool were usually full, but there were plenty by the beach, which was quieter and more relaxing with the breeze blowing off the ocean. Then at lunchtime we would eat either by the poolside buffet or up at near the main lobby. Then we would return for more time in the sun. Later in the afternoon we would swim in the ocean, and then go to dinner.

    Because of our religion, we do not drink alcohol. The bartenders were all very willing to mix us "virgin" or non-alcoholic drinks. Near the end of our stay, one of them knew what our request would be.

    We found that the entire staff from ground workers, cleaning crew, restaurant personal, etc. were all very friendly. They would all flash us a smile and greet us as soon as they came near us.

    The grounds, our room, the pool, and all facilities were immaculate. The only time they weren't was when one of the quests couldn't go and extra ten feet to a trash receptacle.

    Before going, one of our biggest concerns was my wife's Celiac disease. With it she has to eat gluten free or she becomes ill. Prior to leaving we printed slips of paper with a message explaining what her food limitations were. We would give the paper to our seaters. They would read it, and then return with the chef. The chef would then show her everything in the buffet that was gluten free. On some occasions he would even make her a special dessert. Four of the restaurants have menus from which we ordered. They had several gluten free appetizers and entreesas well as vegan choices.

    In the sixteen years since being diagnosed with celiac disease, going out to eat has always been a challenge. This wasn't the case at the Ocean Maya. Here in the good old USA, she has never had such great care and attention.

    The following is what we printed for them:

    Tengo la enfermedad celíaca. Necesito comida sin gluten. No puede haber ningún trigo, cebada o centeno. También debe estar preparada en una superficie limpia.

    Gracias

    In English:

    I have celiac disease. I need gluten-free food. There can be no wheat, barley or rye. It must also be prepared on a clean surface.

    Thanks

    The only negative about the experience was the sales pitch to get us to join as a "Privilege Quest". It was very similar to the time share sales schemes. We felt like it wasted our morning.

    Overall we would rate this as five stars. There are resorts with more beach access, since there is a Plexiglas wall blocking a portion of the beach front and protecting front row sunbathers, but by walking just a very short distance there was plenty of beach access.

    We would return again. We only wish that we could have stayed longer.

  • Bar

    Excellent! 10/10

    William

    Excellent service by the bar staff. They work fast and really know how to fix all types of drinks.

Showing 1 to 10 of 38

Showing 1 to 10 of 38

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© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
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