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Adults Only Hotel

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Age Children

H10 Hoteles

Adults Only Hotel

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Opinions on Ocean Maya Royale

29 customers have left opinions about this hotel

Excellent! 9,8/10

Profile of our customers

  • Couples

    1
  • Family

    0
  • Friends

    1
  • Business

    0
  • Single

    0
  • Others

    27

Score summary

  • Customer Serv.

    9.5
  • Room

    9.5
  • Food

    9.6
  • Cleaning

    9.8
  • Quality/Price

    9.7

Filter messages

  • Amazing Vacation

    Excellent! 10/10

    Shawn

    Our group of 9 family/friends had an absolutely amazing time at OMR! The entertainment staff (especially Hector and Alexis) are the highlight of your team. Sergio at the front desk was so helpful and fun. The swim up bartenders Jonny, Ever and Miguel took such good care of us. The pools are beautiful and the private beach is beautiful. The entire resort is spotless and the extra COVID precautions you are taking made us all feel safe. We got to try 4 different restaurants (plus the buffets and sports bar) and they were all wonderful. We especially loved the Hibachi and Italian restaurants. We loved the fire show and rock show and of course dancing. It’s fun to try new resorts but this one might be the exception and one we return to for what we hope to be annual vacations. Thank you!

  • One great birthday celebration

    Excellent! 10/10

    Fred & Loretta

    During our stay at Ocean Maya Royale, we were very well attended to by Carlos, who made sure to tell us things we needed to know about excursions, activities, and answered any questions we had. Whenever we needed something, he went the extra mile to ensure we got it. He exemplified what customer service should be in the hospitality industry.

    It is people like Carlos Sanchez, and Nina (from H10) who help make vacations memorable. Nina even came over from another nearby property to give my wife a gift for her birthday, which meant a lot to us.

    We will always remember how they made our time there delightful.

  • Wedding & Honeymoon

    Very good! 8/10

    Chelsea

    Our entire group (16 adults) was very pleased with the resort overall. We were married at OMR on the beach and the ceremony and reception were flawless. Daniela was amazing at helping organize and coordinate our special day. Our group grew very fond of the entertainment team (special mention to Arturo and Marena) and made our trip extra special.

    The food was delicious, though the buffet was just OK. We had minimal issues getting into the a la cartes, usually a bit of a wait unless you made a reservation for later. My favourite place to eat was the Privilege Lounge (thank you uncle for getting us an upgrade). Their Eggs Benedict and fish tacos were amazing!! The Mexican restaurant was my other favourite. We had many lunch buffets there and wish I had had dinner there more often as well.

    The makeup/hair stylist (whose name escapes me) did an amazing job. I highly recommend their bridal services. I did not partake in any other spa services (though I’m sure I was asked 100 times). I used the gym facility there as well. Don’t expect anything spectacular but it did the trick.

    Beaches were gorgeous, cenotes are so fun and worth the short 15 min beach walk. Was at the “party” pool most of the trip, though the quiet pool was nice. Beach volleyball, water volleyball, water aerobics & lazy games are just some of the activities we enjoyed during our stay. We also went to Xplor (highly recommend) for a day and also over to Cozumel where we rented a scooter / vehicles and drove around the island. Also fun for a day off the resort!

    There is no shortage of activities at OMR. If you’re keen, you will never be bored.

    I don’t enjoy going back to the same resort twice but would if I haaaaad to ;P

  • Mis mejores vacasiones

    Excellent! 10/10

    Francisco

    FUY con unos amigos que ya habían repetido sus vacaciones en mismo resort. La verdad que es un hotel muy bonito y espectacular y muy cómodo y todo a nuestro alcance. La comida muy buena y gran variedad a diario, el trato del personal muy bueno y atento en todo momento, sinceramente viajo mucho por vacasiones y estas an sido de las mejores en todo sentidos, y volveré a repetir en otro año. También felicitar las labores de animacion que estuvieron fantásticos en todo momento y muy amable y activos, lo recomiendo a todo el mundo, si queréis pasar unas muy buenas vacaciones, grasias a todo por aser mis vacaciones fuesen de lo mejor.

  • ¡Alojamiento excelente! Repetiremos

    Very good! 8.4/10

    Cecilia

    Alojamiento increíble. Instalaciones, comida, y personal increíbles.

    Trato muy cercano y familiar. La gente de animación con Inés y sus compañeros estupendos. Andrés el camarero de la piscina es un crack. Eduardo de cocina un gran profesional. Y Alejandro que es quien atiende el puesto de regalos de la piscina es fantástico. Estos son algunos de los ejemplos, pero todo el personal es maravilloso. Sin duda lo mejor de la estancia.

    Por poner algo negativo los precios de la tienda del lobby son demasiado caros.

    ¡Gracias por todo!

  • ¡Alojamiento excelente! Repetiremos

    Excellent! 10/10

    Cecilia

    Alojamiento increíble. Instalaciones, comida, y personal increíbles.

    Trato muy cercano y familiar. La gente de animación con Inés y sus compañeros estupendos. Andrés el camarero de la piscina es un crack. Eduardo de cocina un gran profesional. Y Alejandro que es quien atiende el puesto de regalos de la piscina es fantástico. Estos son algunos de los ejemplos, pero todo el personal es maravilloso. Sin duda lo mejor de la estancia.

    Por poner algo negativo los precios de la tienda del lobby son demasiado caros.

    ¡Gracias por todo!

  • Memorable holiday

    Excellent! 10/10

    Veronica

    Me and my husband were staying for two weeks at this lovely hotel. Ocean Maya Royale is the best all inclusive resort I have ever been too. The food was excellent and with very high quality, it felt very luxurious to be able to choose between 4 different a la carte restaurants every evening, except the buffé restaurant. The bars made delicious drinks aswell!

    It was clean and cosy with great nature around you. The staff at the hotel are amazing, from the restaurants and bars to the entertainment team. I would like to thank some people escpeially for making our stay even more great. Adrian, the waiter at the pool bar, always had time for some chitchat, Daniela at the breakfast buffé let us feel very special every morning. Last but absolutely not least, thank you Rodrigo, Ines, Arturo and Naomi from entertainment team, you guys are great! You have time for all guests, always with a smile on your faces, thanks for many laughters, funny games and great shows in the evenings. I hope we can return one day!

  • It's like coming back home

    Excellent! 10/10

    Don

    Third visit this year and we've loved it more and more each time.

    From a warm greeting at reception welcoming us "home" to the staff we've come to know and appreciate a little more each year.

    Too many names to list, but the greatest benefit of this resort is it's long term staff who make it their goal to ensure you have a fantastic visit each time.

    We just booked visit #4 and once again can't wait to return!

  • Recomendable

    Excellent! 10/10

    Aurora

    Excelente servicio y trato por parte del personal .

  • Excelente

    Excellent! 10/10

    Jorgelina

    El grupo de animación es genial (Hamlet,Pamela,Octavio, Scarlett;Alexis y cesar ) todos el grupo completo son muy atentos y divertidos incluyendo también a los mozos!!! Luis el chico de coco bongo también muy conforme con todo el staf gracias x todo! Saludos!!

Showing 1 to 10 of 29

Showing 1 to 10 of 29

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