Opinions on Ocean Maya Royale

31 customers have left opinions about this hotel

Excellent! 9.6/10

Profile of our customers

  • Couples

  • Family

  • Friends

  • Business

  • Single

  • Others


Score summary

  • Customer Serv.

  • Room

  • Food

  • Cleaning

  • Quality/Price


Filter messages

  • Traumhaftes Hotel

    Excellent! 10/10


    Traumhaftes Hotel, Top Service, sehr gepflegt, Essen spitze

    wir können das Hotel zu 100% weiter empfehlen und kommen wieder

  • It was awesome

    Excellent! 10/10

    Joyce and Dan

    First of all the place is immaculate the staff does a great job. They are all extremely friendly. All the restaurants were great never a problem getting in....

  • All in! I felt like all my needs were met

    Excellent! 10/10


    Had a great time, loved the entertainment, the grounds were amazing. And the water sports were fun. Jonito was great on the beach and Tony at the lounge....

  • Anniversary Trip

    Excellent! 10/10


    My husband and I spent our 5th year Wedding anniversary at the Ocean Maya Royale. The minute we arrived at the resort the staff was welcoming, friendly and...

  • Nice hotel for relaxing

    Very good! 8/10

    Marco Camarena

    I really liked the hotel, there were a few things that I did not like regarding customer service but I did not pay much attention. I loved the room view.

    I think is a little too pricy when it come to shop at the store or for massages, facials, manicure and pedicure they go over price and also just to have ocean view they charge too much

  • Wonderful hotel with Amazing staff.

    Excellent! 10/10


    To say we were treated well here is a understatement. We were treated AMAZING! Jimmy is the MAN, he made sure anytime he saw us we were being taken care of. From taxis to making sure we took advantage of all the hotel had to offer. Like the free mayan necklace, and gift card to their store, which had great beach clothes! The party pool was awesome, they worked very hard to keep us entertaineed and it was excellent. The bartenders were always busy and working hard, never did we wait for drinks. Food was fabulous, any and everything at your finger tips. Such a great time, that after speaking with David Pinto we join the H10 Privilege and our service got even better! We looking forward to continuing our vacations with this epic team of people.

  • Great Staff

    Excellent! 9.2/10

    Robert and June

    We celebrated our anniversary and my husband's birthday at this resort. The resort is well maintained and all the staff were friendly, polite and go above and beyond. The room was simple but comfortable.

    We definitely recommend Orlando and Maria if you decide to get a couples massage. The 80 minutes of full body massage and exfoliation package was worth every penny.

    The pool activities were fun during the day and the night life/shows/activities were great as well. My husband and I will definitely recommend this resort to our friends and family.

  • Fantastic upscale resort!!

    Excellent! 10/10


    I vacationed with a girlfriend, at this resort. The room was tastefully decorated and newly renovated. The pools and beach were beautiful. The meals at every restaurant were the most amazing mouth watering works of art. Service and presentation was a 10 all the way. The beach was great for long walks. If you wanted night life there was plenty of entertainment and music; and if you wanted quiet you could have that also.

  • Great resort

    Excellent! 10/10


    Traveled over spring break. Weather was beautiful, however there were weeds on the beach due to a previous weather pattern. We spend much of our time at the pool so this didn't affect us. The bartenders are wonderful, especially: Oli at the lobby bar and Knacho at the pool bar. They are outstanding!!! Food and evening entertainment was great, as well as the pool entertainers. Plenty to do: volleyball, yoga, arts and crafts, water aerobics---we did it all! Thanks for a great time!

  • Awesome place to vacation

    Excellent! 9.2/10


    The staff here was incredible! Special shout to Oli and Eber, two of the bartenders that took exceptional care of us on our vacation. All the staff was very friendly and eager to help.

    The food was remarkable!

    I came with one of my best friends and I was upset there wasn't more night life. If you want to party this isn't the resort for you.

Showing 1 to 10 of 31

Showing 1 to 10 of 31

Write a comment

Personal details

Departure date *


  • Customer Service *
  • Room *
  • Food *
  • Cleaning *
  • Quality/Price *

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain

© H10 Hotels, C/ Numància, 185 - {0} 08034 Barcelona, Spain
+(34) 900 444 466

We use cookies for analysis, personalised content and advertising. By continuing to browse on this site, we assume that you accept the use of these cookies. + info Cerrar